Storm 2 back button issues

Hello,

Maybe there's a conflict with third party application.,If installed application, if any..

Delete from first to last at a time.. Do some testing, delete first app,

and see if phone still does the same thing.

I have no other apps

mfinn wrote:
I have no other apps

You have not added anything to your phone? How about ring tones, games, pictures, videos? Have you tried to calibrate the screen? Possibly it's a sensitivity issue, have you tried using a pencil eraser as a stylus? I have seen a few reports of Storm users on here that are having issues similar and using a stylus has resolved the issue until a more permanent fix is released. Let me know on these questions and we'll go from there.

Hello,

Hey have you tried a battery pull, if so, maybe there's a bad OS 5.0 install.. after phone restart still the same, I would reccomend you wait till phone acts up, don't touch it when it's starting to do what it does, and take it to store?

Hope everthing turns out great!!!

No apps.

I do have a stylus from my Storm 1, but why should I have to use a device like a stylus to make the product work as it should in the first place?

It's suppose to be a touch screen.

What is screen calibration?

I have tried the battery pull.

Doesn't resolve the issue.

LCromwell

I would call CS at 800-922-0204, push button prompts as asked, and then when you are asked what the reason you are calling for, ask for BB tech support. You must call from another number other then the one you are calling about. They will help you either get it working or send you back to the store for a no questions asked exchange. Depending on how long you have had it, it will either be a exchange for a new one, or a refurbished one. I know you went to the store already and had no problem there but the CC BB Tech should be able to have you wipe it and re insatll and see what happens.

Good luck.

Going into the Touchscreen it says

Tap Interval: 400

Hover Period: 100

Swip Sensitivity: (High) 6

OK the touch itself has nothing to do with the buttons you are talking about. I misunderstood what we were talking about. If you are having to push the buttons a few times then it is a hardware issue not software and you need to get a replacement. however it will be a certified like new so I'd give it another week and see if the button loosens up any. Otherwise it will need to be replaced. I apologize for the confusion.

No need to apologise. I do apreciate any help.

The buttons in question on the Storm 2 are actually part of the screen, not like the Storm 1 which had a separate button area.

Hey what's up, Well I do understand its the whole screen all together as well as others I'm sure.. But the point is buttons function? Hey why don't you do what Michelle said, give the buttons some loosen time... Or you have bad hardware...Try step one if no success, just return...Do you want something else or what!

Lazaffair

Michelle mentioned using an eraser as a stylus. My Storm2 won't work with a stylus. Is it supposed to? Only a finger will push a button.

Jerre

Not sure what you are getting at.

But the point is buttons function?

They don't and it's been two weeks.

...Do you want something else or what!

How about a product that works.

hello, what I meant was do you want something else that's not storm related? Hey why don't you return. If in still in 30 days you get a new one.

The only thing I'm having a issue is with the back button not clicking correctly all the time. Sometimes it works great 20-25 times in a row, then for some reason it won't click. I'll have to push two or three times to make it work.

When I'm trying to do this, I'm just backing out of email mostly, back out of a web page. Just normal functions for the phone.

I did go back to the store and of course it worked fine for the guy at the counter. I asked the guy if anyone else had complained about this problem and he said no one. I was the only one.

He acted like I was trying to return it and get out of the contract..

I'm not. I actually think this is a great phone and it does everything I need it for.

I'm a little leary of taking it back and getting someone else's returned phone that may have the same other other issues. ( I've heard that story a couple times).

I'm hoping it was a software or setting issue I couls deal with.

I hate going to a store to complain about a problem and not being able to recreate it and looking like a idiot.

I'd rather do that here. :smileysurprised:

I am very grateful for any help offered.

Thanks

hey why don't you try security wipe? 1.)options 2.)security options3.)security wipe.4.)put blackberry on buttom and wipe..WARNING WILL ERASE EMAILS..I Recommended you do a back-up before wipe! I hope everything turns out great!

Thank-you

Your very welcome. Hey let us know how you doing? If solved post? Thank you.

jbaross04

I have the same problem with the storm 2. Most of the time the back button will work and then it won't, it feels like the phone has been locked when you try to press the back button because you don't hear or feel the click. If I wait maybe 5 seconds and try the button again it works. It doesn't bother me enough to go get a replacement. There are a lot of other people who are having the same problem with the same button. If you go to crackberry.com, go to the forum for Storm 2, you will find a poll about how many people are having the same problem and it's like almost 60% of people.

LCromwell

You know Storm 1 users how they say "the grass is always greener on the otherside until you get there?" Well this is starting to sound like the case with Storm 2. Not enough trials on it before it was released and now it is being tried out on you, like Storm 1's were originally. If you have a Storm 1 that is working, you might want to stick with it for now until the bugs are found and worked out. My 2Cts worth.

I had the Storm 1 and it worked great up until the software update on 10/26. Then I could not get it to do much except be a phone. Even after exchanging it for another one, it was messed up. My local blackberry rep at the verizon store took care of me and got me into the storm2 for next to nothing.

I keep seeing references to "quick pul", fixing problems, over on forums/crackberry.com.

I may give that a try.

AzCellUser

I believe this to be a Software issue. When I upgraded my 9530 to the 5.0 OS I ran into the same problems. When I was in the downloads folder I could not back out of it and had to use the blackberry button to move to home screen same with my media folders.

mfinn wrote:
The only thing I'm having a issue is with the back button not clicking correctly all the time. Sometimes it works great 20-25 times in a row, then for some reason it won't click. I'll have to push two or three times to make it work.
When I'm trying to do this, I'm just backing out of email mostly, back out of a web page. Just normal functions for the phone.
I did go back to the store and of course it worked fine for the guy at the counter. I asked the guy if anyone else had complained about this problem and he said no one. I was the only one.
He acted like I was trying to return it and get out of the contract..
I'm not. I actually think this is a great phone and it does everything I need it for.
I'm a little leary of taking it back and getting someone else's returned phone that may have the same other other issues. ( I've heard that story a couple times).
I'm hoping it was a software or setting issue I couls deal with.
I hate going to a store to complain about a problem and not being able to recreate it and looking like a idiot.
I'd rather do that here.

I am very grateful for any help offered.
Thanks

I bet it is a memory issue! have you tried waiting a few and clicking the button again? Try and go through a bunch of applications, play some music, go on the web then type a text then go to your email and hit that back button, if it lags for a little then it's the memory. Let me know if you are able to recreate with something like this. There is always a solution to a problem, sometimes its just not so evident.

By the way if you can list the applications you have added that would help, I am betting some of them run non stop in the background or take a while to shut down when you click end....

Michele,

it's not a lag at all. It's like the space where the button is suppose to be is just dead. No response at all. Sometimes it just takes a second attempt or sometimes it may take 4 attempts before it works. And many times it works perfectly.

I would have taken it back by now, but 2 things have stopped me. One is just lack of time.

No time at all during the week and weekends are full also.

The second thing that has me balking at exchanging it, is I have read that with exchanges like this, the new phone you get, is actually a already returned phone. Something that someone else already rejected.

I already experienced that disaster with a Storm 1.

My original Storm 1 went belly up after the upgrade. I returned it to the store and got a new one, ( I didn't know it was also a returned phone).

One hour later I was back at the Verizon store, mad as hell, with a phone that quite working before I even got home.

I've read that exchanges never involve new phones, so I'm not in a hurry to end up with someone else's problem.

I'm not sure about the memory issue you bring up.

I have two apps.

One is BerryWeather and I always close out the app when I'm done.

The other is QuickPull. This was recommended as a solution, which doesn't seem to work for this problem.

I have it set to do it's thing at 3 am every morning.

I tried one called Memory Boost, but it seemed to lock up the phone, it I deleted it.

LCromwell

My understanding was if it is within the first 30 days you definitely get a brand new phone. The other side of this is the S2 has not been out long enough to get refurbished units. My 2 Ct's worth. I would go to VZW store ASAP. They are open until 8 or 9PM. Be sure you go to a VZW owned store not an independent have your receipt and all packaging plus guts of the package. If you can back it up do so.

http://www.verizonwireless.com/b2c/globalText?textName=RETURN_POLICY&jspName=footer/returnPolicy.jsp

mfinn wrote:
Michele,
it's not a lag at all. It's like the space where the button is suppose to be is just dead. No response at all. Sometimes it just takes a second attempt or sometimes it may take 4 attempts before it works. And many times it works perfectly.
I would have taken it back by now, but 2 things have stopped me. One is just lack of time.
No time at all during the week and weekends are full also.
The second thing that has me balking at exchanging it, is I have read that with exchanges like this, the new phone you get, is actually a already returned phone. Something that someone else already rejected.
I already experienced that disaster with a Storm 1.
My original Storm 1 went belly up after the upgrade. I returned it to the store and got a new one, ( I didn't know it was also a returned phone).
One hour later I was back at the Verizon store, mad as hell, with a phone that quite working before I even got home.
I've read that exchanges never involve new phones, so I'm not in a hurry to end up with someone else's problem.
I'm not sure about the memory issue you bring up.
I have two apps.
One is BerryWeather and I always close out the app when I'm done.
The other is QuickPull. This was recommended as a solution, which doesn't seem to work for this problem.
I have it set to do it's thing at 3 am every morning.
I tried one called Memory Boost, but it seemed to lock up the phone, it I deleted it.

Offiicial word is if you bring back your phone within the first 30 days of purchase for the same phone, and you bought it new, haven't damaged it and bring everything that came with the phone (accessories, box etc) you will get a new phone. now if you bring back a phone that you have run over or dropped in the pool obviously we're not going to hand you a new phone. But make sure you bring this phone back to the store within that 30 days!!!

edred

Dear Michelle and Friends,

I just upgraded to a storm 2 two weeks ago. A few days after getting my unit, I noticed that the return button was not working consistently. I returned the unit and got a new replacement. After a few days of using it, again I am having the same issue this time with the end button. I can go back a few more times to exchange the unit and get a new replacement (within 30 days) but it will not solve the problem. The issue here is hardware!. I have done multiple complete wipes, battery pulls, activates, roaming updates, resets, full power off, changed phones ( to my pre-upgrade phone), wipe the storm 2 and reverted back to it with the same problem. Once the storm 2 starts to show the symptoms, that's it. It will not go back to it's original performance. First symptoms are erratic successive clicks even thought you only pressed once Normally these clicks should be one full solid click! Successive clicks feels like contact bounces.or crackling sounds rather that just one solid click. Ultimate problem is that the key will no longer respond. My question is: after all of this is done and we have changed phones so many times within 30 days, will Verizon replace our phones we have with new upgraded phones once the modifications are done. Remember that this is a hardware issue. A software issue can be remedied with an OS upgrade but with hardware issues you have got the broken piece, You need to change the hardware to solve the problem. I am going back to Verizon to have this phone replaced with a new one. Hopefully I can find one good unit in the next 15 days. On the brighter side, my returns will build up the stock of refurbished ones that will be used to replace units returned after the first 30 days of purchase.