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Wifi issue, very rare issue, assistance needed.

Hello,

So I am at my wits end with my home wifi. Very strange issue and even most techs have no idea how to fix it. So here we go. My internet provider is cablevision. I am currently running a uspeed wireless router 2.4/5g.

For some reason whenever I connect to home wifi with my cell phone, it will randomly shut down the wifi service. The signal still shows up, devices will still connect to it, but it will not download/upload data on any device until I unplug and restart the router/wireless. Now the strange part is, only MY phone does this to the wireless. My wife has an iphone 4s, we have a macbook, ps3, and ipad mini. All of these devices had no issues with my home wifi. The wifi will literally be trouble free for months, until I connect to it with my cell.

So at first I thought the cell might be the problem. Spoke with verizon support and they sent me a replacement device under warranty. At that time I had a iphone 4s. Once the replacement device came, still had the same issue. Yesterday I decided to upgrade my phone thinking maybe it was an iphone specific issue. I got a new samsung galaxy s4. Sure enough, came home, connected to wifi, worked fine for a few hours and then the wifi stopped working. Signal was still there, but nothing would download or upload.

Now I have also done my troubleshooting with my internet provider. They came, rewired my entire place, new plugs, etc. I also changed wireless routers. Initially I was running a linksys dual band wireless router. Thinking that was the problem I switched brands, yet the problem persists.

Any help is needed. Can anyone tell me why in the world only my personal cell has this affect on my home wireless and all of the other devices in the house work fine. Not being able to use home wifi really eats up my data as well. Thank you.

Comments

unknown

Wireless routers have a feature call QOS and after you enter your router settings normally 192.168.1.1 you log in with the router name usually ADMIN and the password which usually is "password" unless you changed it.

Additionally in your router set up you should have secured it with WPA-WPA2/PSK Don't use WEP its not really that secure.

Now if that was done in the QOS assign the phones mac address as a priority. There is also settings to dedicate the devices on your network to use the same ip address each time. This should help.

There is also in many routers a set number of connections allowed they range from 5-250 or more. But some providers only allow xxx number of connections at one time. You need to check that out. If your router is new the company you purchased from be it Netgear, Linksys, Cisco or Belkin or another brand will help you set up the router properly.

Did you ever use a friends wireless to see if your issues are the same? if they are then its a phone issue. Always remember to scan for available networks and click on connect. Then it will ask for the network access passcode. Enter it exactly as to being on the network. Open the browser and see if you can send and receive data. It is also a good idea to turn cellular data off while using wifi so you won't get slammed with carrier data charges.

Good Luck

Klue

Since you changed phones its highly doubtful that is the problem. Shutdown all the devices you have plus the modlem and router. Turn on the modem wait until it is up and running fully then turn on the router and let it connect fully to the modem. Turn on your phone and let it connect to the network and see if the problem persists. If not then start turning on the rest of your devices. I would have to believe that you have too many devices connected to your network which is not able to handle the load.

Ann154

Have you verified that the firmware is up to date on the router?

I would also suggest the steps in Klue's post.

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