Child Item

Site Totals

61368 Questions Answered 267 Categories

Thunderbolt Overheating and not receiving texts/calls

Recently, my thunderbolt has started overheating. It happens sometimes while charging and at other random times. The phone will not always charge or hold a charge for very long. I've checked the running apps and nothing seems out of the ordinary. I went to a Verizon store was was just told that I need a new phone. Could I just need a new battery?

Also, I have not been receiving all of my texts or phone calls. I really don't want to buy a new phone right now. Any suggestions would be appreciated!

Comments

bearone21

it could be the battery, longer charging times, shorter amount of battery life are keys.

going to the verizon store is worthless, they make commissions off sales, not helping you.

Verizon_Support

Let's get your thunderbolt acting right esf812! Based on the description of your concerns, it is likely related to the phone itself and not the battery. My first recommendation would be to ensure you are power cycling the device at least once a day and try to remove and readd the battery. In addition, have you tested an alternate charger? How about charging it to full capacity while the device is powered off? Have there been any changes to the device since this started happening? We will get to the bottom of this!

Sincerely,

JonathanK_VZW

VZW Support

Follow Us on Twitter@VZWSupport

rileyzsmom

I am having the same problems since the firmware update. I have been a loyal Verizon (Alltel, Cell One) customer for almost 15 years. For the amount of money I pay for this, I need and deserve better than this! I cannot buy a new phone right now, please help.

arkham84

Good luck with that. After spending hours on the phone with Verizon we found out it was the ICS update and they will do nothing to fix it or compensate me for the aggravation because "It's not a network problem". So I am stuck for another month because I didn't want to pay $100 to upgrade to a phone that is already outdated (droid DNA).

I am am not happy with the way they treat their customers and I am going to AT&T for the HTC one. I don't even want to wait until they release it.

Ann154

I haven't had an issue with receiving text messages or not on my Tbolt with ICS when it was activated for a month or more after the ICS update.

Verizon_Support

Hi Arkham84,

Wait! We would never want to see you go. Software updates should make the device better. I apologize that this did not occur. What issue was the device having? Did you attempt a Hard Reset http://vz.to/rlYXKN on the device to repair any corrupted software after the software update? Keep me posted.

Thanks,

PamelaF_VZW

Tweet us @vzwsupport

arkham84

I am not receiving some text messages. It doesn't happen all the time. It was looked in to and it shows the text being sent to me and my number receiving it but my phone does not get it. Yes I did try a hard reset and it did not work. The update has also made my phone unbearably slow. Especially lately. I talked with customer service several times and the last that was said was because it is not a network issue Verizon can not do anything to help me because it was a software issue. And that HTC gives Verizon the update to push out and Verizon has nothing to do with it. I know that Verizon vigorously tests any and all updates before releasing them, I also called HTC and they said they cannot do anything either. It's just really frustrating that I had to wait so long for a software update and when I finally get it my phone is worse off and no one can do anything to help me or compensate me. I would rather Verizon let me early terminate with out the fee

which is only 20 days longer until my contract is over. Rather than make me suffer more with this huge mistake of a phone.

brook2k

Same problem here!! I'm on my THIRD tbolt. This one randomly overheats and I don't receive all of my text messages. I've called tech support 3 times and so far they've had me stop the app, clear the cache, do a soft reset and a hard reset....NONE which have worked. I was also told I could upgrade early then told "oops, sorry you can't". After being with Verizon for 9 years and spending a ton of money each month for services I don't receive I will most likely be taking my business elsewhere when my contract is up in a few months. Verizon, what has happened to your customer service?!

Verizon_Support

Oh no! We want you to love us just as much as we love you brook2k! Your wireless happiness is SUPER important to us. We want to all we can to keep you as a part of our happy wireless family. May I Ask is there any physical/liquid damage on your Thunderbolt? Also, are you using the original battery on the device? As far as text messaging, I would suggest erasing some of the threaded conversation, reboot, and retest. If you can be so kind as to share your upgrade date then we can explore options for a new device as well. I'm looking forward to your reply.

Thank you...

ArnettH_VZW

Follow us on Twitter @VZWSuport

budone

Since this is your third TB, I suggest placing the device I safe mode for a day. This keeps any downloaded apps from running.

If the issue disappears, then you have either a rogue app or an app conflict..

http://support.verizonwireless.com/support/devices/knowledge_base.html/40136/

Seiber

I was having a similar issue with my Thunderbolt not being able to make or receive calls or send text messages. Mine wasn't overheating though. What I had to do, I went in to "Settings"--:"Mobile Network"--"System select" and placed it on automatic because mine was set on "Home only". Literally, as soon as I changed that setting I made a phone call and sent a text and it all worked perfectly fine. I hope this is the case for you also. And this is also my 4th Thunderbolt. My contract is actually already over and I don't plan on signing a new contract with Verizon either. I feel this company has treated me like the dirt they walk on. Good luck with your Bolt!

Child Item