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Samsung Galaxy S III Reception Issues

In the last several months, my cell reception has gone from decent to awful. The reception quality varies around town, but is the worst in my home. My wife also has Verizon, but has a iPhone 4S with NO issues. Most of the time, I do not even receive a call in my house, but I will just get a notification of a voicemail. Once that happens, I have to wander around my house to find any signal to call to check my messages. In addition, if I want to make a call, I have to stay in one place and not move at all or the call with be dropped. In some cases, the call still drops anyway.

I have been to the Verizon store twice, where they have checked my network settings as well as replaced my SIM card. Neither of those "fixes" have resolved my problem. Please let me know what can be done to improve this service as I am "stuck" with this phone for another year.

Regards,

Chuck

Comments

Verizon_Support

Hey VTChuckwagon,

I'm sorry for the signal issues that you are having inside your home. Let's get you a more consistent signal.

Signal indoors may be tricky due to the overall construction of the building and other surrounding environmental factors. I know that you said your wife's iPhone 4s has no issues but each device responds differently in different areas due to antenna placement.

What zip code does this occur in? Does service improve outside of this area? One thing I would try is to power off the device and remove and reinsert the sim card,http://vz.to/18IEu61.

Keep us updated with results.

NicholasB_VZW

Follow us on Twitter @VZWSupport

VTChuckwagon

The zip code is 23832. My signal improves when I drive a couple miles down

the road. Removing/replacing the SIM card does not improve the service at

all. I have already replaced the SIM card at the Verizon store.

On Sun, Nov 10, 2013 at 10:55 AM, Verizon Wireless Customer Support <

Verizon_Support

Hi VTChuckwagon!

Thanks for the zip code information. I have reviewed the area and I see that portions of this zip code are located in the extended network.

This means that the service is not that of Verizon Wireless, but is the service of another carrier. You are not billed for roaming charges for using your phone in this location, but we are given no details on tower locations or coverage. This is only because you are using another carrier's network.

Let's pinpoint your location, so we can determine what is going on once and for all. Are you near 653 & 288?

ChristinaB_VZW

VZW Support

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VTChuckwagon

No, I am farther west, west of 360 and 621.

On Tue, Nov 12, 2013 at 6:06 PM, Verizon Wireless Customer Support <

jpminew

Hi Chuck

Did your issue get resolved? I'm having the same issue with my Samsung Galaxy SIII. I live 1/2 mile from the verizon tower and always got 4-5 bars and now I'm lucky if we get 1-2. They have replaced my sim card, did a soft restart and a factory reset to no avail. My co-worker can be standing next to me with their iphone and get 4 bars to my 1-2. They are telling me that Samsung has a poor signal reception. If that is the case why is it only the last couple of months that I've had an issue.

Paula

Verizon_Support

We want you to enjoy your Galaxy S III as much as possible jpminew! This is one of the most advanced and reliable devices we partner with! What is your zip code? It sounds like this is inside your workplace. How is the performance in other areas outside? All devices are designed equally in terms of signal strength and reception; however, each device may respond differently in a specific location, especially indoors.

JonathanK_VZW

VZW Support

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VTChuckwagon

Paula - Not yet. The process has been very drawn out so far, but it sounds like you and I have done all of the same things and had the same sudden degradation in service quality. I'll keep you posted on what I find out!

Verizon_Support

VTChuckwagon,

I apologize for any delay, we have not yet received your direct message. Please send us a new direct message with your mobile number so that we may further review your account to help resolve this concern. We look forward to hearing from you soon.

EfrainM_VZW

VZW Support

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VTChuckwagon

Efrain,

I have sent multiple messages to LenaA_VZW.

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