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Texting Issues

Hello- I have only ever had Iphones, yesterday I switched to a galaxy note 3. My problem is, now everyone that has an iphone cant send me a message. They are still going as Imessages and I am unable to recieve them. I saw post where you have to go de-activate your phone on the apple site, but when I went onto the apple site, my phone wasnt showing. All my other apple products show, but not my Iphone 5. I really want to love this note 3 but am having a hard time becuase I am not getting text, and I think people are getting annoyed with me becuase they are sending text and I am not getting them. PLEASE HELP!!

Comments

rcschnoor

Try going to your Apple support profile and deleting your iPhone from your list of devices. This may solve your problem since I assume you no longer have the iPhone.

Jessyka3044

When I go to the support page, my device is not showing. I had an iphone 5, the only devices showing are my ipad and my husbands iphone4s.

rcschnoor

If your husbands iPhone 4S is associated with that Apple ID, then you could try removing it. Does your husband normally receive iMessages sent to you? Did you both have the same Apple ID for the 2 different phones? Normally, each iPhone will have its own Apple ID or else iMessages will get sent to both phones.:smileyhappy:

Do you have your iPad set up to use iMessage? That may be causing a problem, too. You could try turning off iMessage on the iPad if it is receiving the texts sent from iPhones to you.

Jessyka3044

Yes, my husband does use the same apple ID...that makes sense. If I remove his, he shouldnt have an issue when I do that. Should I register his phone with his own Id?

rcschnoor

If you set up his phone with a different Apple ID, you would then have to pay again for any apps he may have paid for already under the old Apple ID.

Not sure if you can have apps from 2 different Apple IDs on an iPhone but you may be able to do so. I know you can have apps from multiple Apple IDs on an iPad, but it makes it a pain to upgrade the apps having to remember 2 different passwords.

Verizon_Support

Jessyka3044, thanks for these details. I have a solution to solution to this text messaging issue. I recommend that you advise your friends to delete your information in their contact and compose your mobile number as a new contact. It's important that your mobile number is saved as a ten digit mobile number. For example: 847-555-5555. If there is a 1 saved in your iPhone friend's contacts for you, then this will effect sending of text messages to your line. For example 1-847-555-5555 will cause issues when sending text messages to your line. Keep us posted.

LasinaH_VZW

Follow us on Twitter @VZWSupport

marine805

I'm having the same issue.. I called Apple and they said my phone is not in their system no more.. Done a hard reset nothing. Contacts are entered without the 1. Friends deleted the thread started a new one still nothing. If this continues Im ditching this phone.90% of my friends have iphones..

bkuscsik

What really bothers me about this issue is that clearly Verizon knows about it and nothing was said to me last week when I purchased the new Note 3 for my wife. Like many of you she came from a iPhone and now can't receive texts from selective other iPhones. My kids, as well as myself retain our iPhones, and we can exchange individual texts, but not a single text that contains multiple recipients.

After 3 different calls to support, all met with different anecdotal solutions, none of which have solved anything I bothered to look in the forums last night and see pages and pages of people with the same problem. I chose to upgrade my line for this new phone, and have since cascaded her old phone down to one of my kids. While I'm within the 14 day return. For the phone, now I'm forced to purchase a new device no matter what? Needless to say I'm pissed about the whole thing.

Never mind the real problem which is our multiple friends, acquaintances, and other business opportunities who continue to call and say "why won't you reply to my text", or "you must not want my business". Oh yea, selfishly it's me that has to sort all this BS out because what kind of husband would I be to give her a new phone, that's broken, out of the box, and tell her go fix it. Verizon gets a failing grade on this deal.

Verizon_Support

marine805, thanks for trying. We don't want you to give up yet. Did you make sure that iMessaging is enabled on your device in Settings>Messages>tap iMessage to enable ON? We also recommend that you reset the network on your device in Settings>General>Reset>Reset Network. Test the iMessaging feature again and keep us posted.

LasinaH_VZW

Follow us on Twitter @VZWSupport

Verizon_Support

Hello bkuscsik!

I want your wife to be able to send and receive messages no matter what phone she uses. I'm so sorry for any troubles with this! When switching from an iPhone to an Android device, you need to deactivate the iMessage service within your Apple account to restore normal SMS/MMS functionality. Just follow these quick steps: http://vz.to/H2iieV

Thanks!

ChristinaB_VZW

VZW Support

Follow us on Twitter @VZWSupport

marine805

I erased my Iphone from my profile with Apple.. When that alone didn't work my friend noticed if the Iphone has the "send as text when I message is not available" turned on their Iphone the message would come through.. Then when they turned off their Imessage and turned it back on the issue was resolved.. I believe the real problem is with Apple and you just got to delete the phone from apples site.. Seems like it takes a couple of days, I have had no further problems.. What I did learn from this is I will not be buying a iphone again as long as they use Imessage.. They hold your messages hostage!

kevoshmevo

It has nothing to do with a phone being listed in Apple. I went on my daughter's iphone and turned off the imessage and it sent the text through. It's an Apple issue that Samsung/Verizon needs to fix. I can't expect anyone I know with a crApple device to change their messaging settings just to text me.

xstreaksinskyx

It is an apple issue because my friend had ATT and it happened to him too.

rcschnoor

kevoshmevo wrote:

It's an Apple issue that Samsung/Verizon needs to fix. I can't expect anyone I know with a crApple device to change their messaging settings just to text me.

But you expect Samsung/Verizon to gain access to Apple's iMessaging system, which is ONLY accessible by other iPhone/Mac/iPad/iPod devices in order to retrieve the messages those Apple users are sending via an Apple proprietary system??? How, exactly, is Samsung/Verizon to fix something they have absolutely no control over???

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