please help.RAZR MAXX HD factory resest frozen

I had been having issues with my Droid Razr Maxx HD and I chatted with Motorola support today and they gave me instructions to do an external hard reset.

I followed directions precisely, but now my phone has been stuck on the reboot screen that I the animated firing and nothing will happen!!

please help!

Accepted answers

Verizon_Support

Thanks for trying so hard to work with Motorola to get your phone working properly, anp. It seems as if you've covered everything if Motorola already started talking about the warranty with you. I have sent you a follow request here in the forum. Please access https://community.verizonwireless.com/actions to accept my request and follow me back so you can send me a private message with your name and mobile number to get started with the warranty from Verizon Wireless's end.

Thank you

JenniferH_VZW

Please follow us on Twitter @vzwsupport

All comments

B33

Lets try this.! Press at the same time] the Power + Lower the Volume button for 30 sec. then Re-lease it. see how it Reacts to that let me know the results.. b33

anp

I tried this, and got the same results =( it is still freezing during reboot in the same spot, the animated firing fireball looking screen

B33

Then I'd take it to the store and have a Rep to Flash it. Up to getting a Re-placement that is all that you can do..

anp

I just spoke with Motorola and they said I could send it for repairs since they checked and it is under warranty, or contact Verizon and see what they offer. what does flash it mean??

Verizon_Support