Help! My Samsung Note II is now useless after attempting software upgrade from Verizon.
What happened: I plugged the phone into to my desk top PC and received a message from Verizon indicate there was an update available. I clicked on it and the download began. Percentage completion indicator looked good for the first few minutes however after about an hour it stuck at 98 percent. I left it for another 3 hours and still at 98%. The phone's display was fixed with a message saying it was downloading and "Do not turn off target!!" displayed below a robot figure.
What I did: Well after the forth hour I had to go to bed. I terminate the operation and the phone is now stuck with the same robot and message. It wont let me reboot or power down. "Its alive!". I rebooted my computer and plugged the phone back in. Now I get a dialog box on my PC saying it does not recognize the hardware I just plugged in. If I could pull the battery out I would.
Question: What can I do? Its still on and staring at me. Any help (besides buying a new phone) is appreciate. Its only 3 months old.
