Recently, I've had very poor luck getting into my voice mail on my phone. I dial *86, the prompt asks me for my password, I enter the password and hit #, and after a short pause, the prompt just asks me for the password again. It seems to repeat this pattern indefinitely. I am relatively certain I'm not entering the wrong password because (1) I've changed my password recently, so I know I'm entering the correct password, and (2) if I deliberately enter the wrong password, the system tells me that it "can't process my entry" and hangs up, which is a different response compared to when I enter the correct password.
I have been able to get into my voice mail once or twice in the past few months, but unfortunately I don't know what it was that was different that let me get through those times. When I have managed to get through, the system accepts my password on the first try.
I have a Droid Razr Maxx, and I have basic voice mail.
