GPS stopped working since update - Siii

Ever since the update build # JZ054K.I535VRBMF1 my GPS stoppped working. I cleared maps cache, rebooted phone and I even rolled back google maps and it still doesn't work, so it isn't google maps causing this issue. My GPS worked okay before the update.

Any suggestions or is there a way to roll back to previous build #?

Thank you

Cathy

Accepted answers

Cathy_McC

Hi,

I pulled the battery & SIM card, waited about a minute. Put both back & now the GPS is working.

Cathy

All comments

GLW163

Cathy_McC

Hi GLW163,

Thank you for the quick reply. Tried tightening the screws didn't help.

Cathy

cnitty

I had Verizon replace my s3 with this issue but now I have had three s3 phone in a row that I can not use the wifi at home because it will connect but not load the web page.

Verizon_Support

Hello and happy Sunday Cathy_McM

GPS is easily one of the most popularly used service on a smartphone. I can certainly understand how important it is to have this service working accurately as often as possible. Let's get this taken care of as quickly as possible for you. May I ask are other services that uses GPS working? Popular apps like Facebook, Twitter, Four Square all uses GPS in the services that they offer. If not then the first step is to ensure that GPS services are enabled under settings. If they are then the next step is a factory reset. Steps on how to perform the reset are found in this link, http://vz.to/LfV00q. As always, we suggest backing up your personal info prior to completing the reset. Once you have done so, please retest the GPS services before restoring your personal info. Please keep us posted, just in case more help is needed.

Thank you...

Arnett_VZW

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Cathy_McC

Hi Arnett,

My GPS doesn't work period. I turn in on and the status just sits at searching for GPS. Is Backup Assistant still available for my phone contacts? If this is a hardware issue, how would a factory reset fix this? How do I test the hardware?

Cathy

Cathy_McC

Hi,

I pulled the battery & SIM card, waited about a minute. Put both back & now the GPS is working.

Cathy

Verizon_Support

Hi cnitty, We need to keep you connected on the road and at home! What is the error that you get when connected to WiFi? Are you able to connect to other WiFi networks?

Yale_VZW

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Verizon_Support

Hi Cathy_McC,

Woo Hoo! I am so excited to hear that your GPS is working again. A battery pull is normally one of the first steps in troubleshooting an issue if your device comes with a removable battery. If you have any additional issues just let us know.

Have a great day!

Pamela_VZW

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Verizon_Support

Cathy_McC, thanks for keeping us posted. We're glad to hear that the troubleshooting steps worked for you. For additional device support, I recommend that visit our support website at http://bit.ly/y5iuoj

Lasina_VZW

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wanttofish1

The phone call signal and gps signals were not so good. I did tighten the screws on the inside of the gs3. Only 1 needed to be tightened and the signal is MUCH better. I now get phone, data & gps signals in places I didn't before. Thanks for this tip.