How do I retrieve a text message I lost?

I had two text messages disappear from a Galaxy S4 that had important contact information (which of course I didn't have backed up). I can estimate the date and time that the messages were sent fairly accurately. They were sent from my phone to my phone as I didn't have pen/paper at the time. Is there any way to recover them? I have no idea how they were deleted, but they're definitely gone. I have tried repeatedly to find an e-mail address for Verizon customer service without success.

Accepted answers

Verizon_Support

I'll help you find it singletk! Once you're signed into your account, if you hover over My Verizon at the top of the page, My Messaging will be one of the main links. Select Send a Message under that to show your Messages.

Also, what reason were you advised that the rebates were rejected? Were you given additional instructions or more info that was needed?

MarquiaF_VZW

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Verizon_Support

Singletk,

I am very sorry to hear of your lost text messages. Were you using the stock message application app or were you using Verizon Messages. If you were using Verizon Messages here is how you can retrieve your messages http://vz.to/1fgm0Ne

RobinD_VZW

Verizon Wireless Support

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singletk

I assume it was the stock message application. Is there any way to retrieve the message? I can come pretty close to specifying the day and time that the message was sent. I have no idea how I lost the messages ...

tikibar1

If the texts weren't backed up then no, you can't retrieve them. There are several apps in the Play Store you could use from this point forward to back up your texts.

And VZW did away with an e-mail address for Customer Service early last year.

Verizon_Support

singletk,

I appreciate the clarification; the messages may have been deleted due to a limit you have to store messages, a factory reset, among other factors. If the messages were not backed up to an application or on Verizon Messages, they cannot be retrieved; we do not have access to the content of your messages.

AdaS_VZW

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rebeccafrint

How do you retrieve lost text messages??? A verizon person lost my text messages on verizon messages. She said she save them but when I went back in today, the other people could not find them.

Verizon_Support

rebeccafrint, I'm sorry to hear that your messages had been deleted. For clarification, were the messages deleted from your mobile device? If a backup was not completed then I'm afraid they are indeed gone. If Verizon Messages successfully synced prior to the texts being lost it can synchronize up to 90 days of messages. Let's see if there is a possiblility that they can be retrieved. If you sign in to MyVerizon and select "My Messaging" and "Verizon Messages" what do you see? If you have those messages then we should be able to restore them by re-downloading the Verizon Messages app.

BrianP_VZW

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singletk

To give you an idea of how lost I am, I can't even find "My Messaging" when I log into MyVerizon. It's frustrating to know I've lost this one message as all other means to try and recover the info have been exhausted. It seems like if I had done something wrong (criminal), the authorities would be able to get it, yet I can't!Also, any chance you can help me with respect to rebates? I was supposed to get rebates on the four phones, but all were rejected. My husband spoke to someone before submitting the information and submitted what he had been told, but all were rejected with two problems each. One of them was for $150, so we really need the money. I've tried to call the phone number as directed, but have yet to get through and am very frustrated. Thanks in advance for any assistance you can provide.