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MMS, connection, heat

mrdutchie

ok, we just signed up with Verizon, and bought 3 Galaxy S4.

All of them are having the same problem

- 8 out of 10 times we cannot send MMS Messages (30 KB - 2 Mb. 30 Kb takes sometimes 2-4 minutes)

- Seems like I always have 2 bars of reception.

- When you do something the area around the camera gets hot. it gets so hot, that I need to put it down, since you cannot hold it against your ear.

- 2 phones next to eachother. 1 calls the other.... not getting through, getting Voicemail

- 2 phones next to eachother. Messaging takes sometimes 3-4 minutes before it shows up.

- Calls being dropped

Getting really frustrated, and we paid a grant to sign up, and having so much problems.

Is there anything that we can do?

I tried this already.

1. Removed SIM card.. Turn off for a bit and turn it back on etc.

2. Reset

3. Switched network to General, and back. (both didn't make a difference)

4. Followed so many things from that I could find on the forum here, but no luck,

I'm suppose to be in an area (53594 and 54094) with coverage, and I hardly get 4G. it's most of the time 3G,1G or nothing.

Dont think you can do a tower update (like you can with the older phones) right (*228 I think it was)

Comments

Ann154

Do you port your phone numbers in from another carrier? Perhaps the port isn't complete?

mrdutchie

Yes, we did port 3 numbers from US Cell.... but according to the textmessages it was completed. That the numbers were successfully ported..

Could that be a problem?

I tried my old phone, and that one does not work anymore

mag9276

Having the exact same problem with only having about 2 bars of reception anywhere I go. I don't know what to do about it. Even the Verizon store employees couldn't help. I also have a problem with my back up assistant plus.

mrdutchie

So, how can we get this fixed Verizon?

Are you able to check the porting status or confim that this could be the problem?

Ann154

I'm just another VZW customer, but others have reported if you call customer service at 1-800-922-0204 or *611 and have VZW reset your text message feature from their end then the messages send and receive correctly.

Klue

Your definatly have an overheating problem. and it could be the source to your problems. Overheating to a point where it is uncomfortable to hold to your face is not normal. The phone is defective and should be returned. I have this phone for almost 2 months and with heavy use the back side stays cool to the touch.

You said you switched networks from general and back. My phone only has Global, LTE/CDMA, andCSM/UMTS. I use Global and never had a problem with calls or and texts SMS or MMS. I'm in an area that continually provides me with 3 bars of signal strength and a reading at -77Dbm's and that is pretty good.

If you bought these at a brick and motor store take them back and ask for replacements and do not leave the store with the new phones until you are completly satisfied with it's operation. This is a top end phone and is normally free from problems, at least for me so far. The problems you are experiencing out of the box is way over the top.

Good Luck

mrdutchie

Thanks, i will give them a call, and see if that helps.

mrdutchie

3 bad phones? wow

Got them all 3 from the Verizon Store here in Madison, WI

Verizon_Support

Hi Mag9276,

We want you to have the best reception at all times! Let's get this fixed. Has this device always received 2 bars of service in these locations? Is this indoors only? What is going on with your Backup Assistant? Send details

Thanks,

PamelaF_VZW

Tweet us @vzwsupport

Verizon_Support

Hi Mrdutchie,

We are definitely better than poor service! I know how important it is to have properly working service at all times. I have reviewed the zipcodes that you are having issues in and both zipcodes are Variable coverage areas. This means that you could experience dropped calls, fluctuating signal, and slow data. How long are you in these areas? I have an indoor solution that may help. Keep me posted.

Thanks,

PamelaF_VZW

Tweet us @vzwsupport

mrdutchie

How long in these areas? 24/7, the lady at the store told us FULL coverage... but instead 1 bar or nothing. My wife called and customer service said that there might be service. we live between 2 towers... so we just got lied too. now we're debating to back to US Cellular At least they had FULL coverage, NO dropped calls, and working 3G/4G ..

Verizon_Support

Thank you for following up, mrdutchie! Are either of these areas the zip that you reside in? It may be more of an issue with the distance to cell tower rather than being in between two. It's always always a good idea to check on the signal strength this can determine what type of service you're receiving. It's a better indicator than the bars at the top of the screen. Settings > About Phone > Signal strength. If it's above -95dbms you may start to notice some of the symptons you described.

YosefT_VZW

Follow us on Twitter @VZWSupport

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