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PC does not recognize LG cosmos phone

I am trying to download pictures from my LG Cosmos phone to my PC running Windows 7. When I first connected the USB cable, the PC downloaded and installed a serial Port, a Modem, and a Composite USB device drivers. They are all visible in the Device Manager. But the phone does not show up in the PC Explorer window. What am I missing? How can I take the pictures off the phone?

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Verizon_Support

@stuehlerd

I want to ensure you're able to successfully transfer your memorable pictures to your computer!

Please confirm which LG Cosmos phone you have (LG Cosmos, LG Cosmos 2 or 3, or the LG Cosmos Touch)? I want to provide you the exact instructions for your specific device. You can also visit our Support page here: http://vz.to/1gI05Cp and type in Transfer Media (your model device) in the "Search" field. Keep me posted. Thanks!

AnthonyTa_VZW

Follow us on Twitter @VZWSupport

stuehlerd

Anthony,

My model is the LG Cosmos – not the 2 or 3 or touch. I was only able to find info on these last three, not my Cosmos.

Thank you

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Verizon_Support

Thanks for the details stuehlerd. Here is more information on how to transfer pictures to your PC.

Thank you,

VanessaS_VZW

Follow us on Twitter @VZWSupport

stuehlerd

Dear Vanessa@VZW support,

thank you for your reply, but although you say “Here is more information on how to transfer pictures to your PC,” I can find no information in your response.

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Gizmo501

I have had this very same problem with my brightside my only fix was that I had to use the original USB cable that came with the phone not a 3rd party cable.

if you got it from a place that gave you multiple cables use the one that came with the phone and not the extra cables.

stuehlerd

Thank you for your message. Unfortunately I have been using the USB cable that comes with the phone. It still does not work to transfer pictures from the phone to the pc.

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Verizon_Support

stuehlerd - Let's see if we can get your phone and PC communicating together! To confirm, I would like to clarify if your phone has a MicroSD card inserted for additional storage. In order for your PC to recognize your phone as a storage device, it definitely needs to have a MicroSD card inserted. The SD card is what your PC is actually going to open in order to view its saved content, not your phones internal flash memory.

The next important step is once you have your phone connected to your PC with the usb cable, from your LG Cosmos, please go to your Main Menu > Settings & Tools > Choose Tools > And look for the option called USB Mass Storage. (should be all the way down in the bottom!)

Once you choose this option, your PC should beep again, and it should register your phone as a portable hard drive. (may be called Removable Drive E:,F: etc. )

Just open the folder, and your contents should now be viewable!

Let us know if this helps out, stuehlerd! Thank you, and everyone that has provided tips in this thread as well.

- NicandroN_VZW

Follow us on twitter @VZWSupport

stuehlerd

NicandroN_VZW. Thank you very much—you have solved the problem. I did not have a MicroSD card installed—didn’t even know they existed. I have ordered one and I am sure it will work as you describe when I get it and plug it in. Thanks again.

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BeckyB79

I am having the -exact- same problem and I have a Cosmos 3. I have tried -everything- I can find online and on the Verizon site and nothing is working. When I bought this phone it said it had a camera -- I consider it "false advertising" if it isn't possible to retrieve photos. This is a major issue because I, and likely many other users, have used our phones to document things that we expected to have a retrievable copy of. Please let me know how to solve this issue.

Verizon_Support

Never fear, help is here BeckyB79! I can confirm that your device does indeed have a camera. However, I would unfortunately be unable to advise if this device is compatible with your computer. A majority of devices will always sync with a computer. However, if you have antivirus spyware or spam controls some devices will not sync properly. When you plug your device into your computer do you receive any notification on either the screen of your phone of the screen of your computer? Please keep us posted, thanks!

MatthewS_VZW

Follow us on Twitter @VZWSUPPORT

crazymom5

I don't know if this will help you but it works for me. I, too, have a Verizon Cosmos 3 and what I do is send my photos to Facebook then save them from Facebook to my computer. My reason for doing that is I can't find my USB cable since my 20 yr. old is always borrowing stuff and never returning it. If I ever locate it then I can try this whole "syncing" stuff. Until then, unless I need it for business purposes, this is my workaround. Be blessed!

(removed), Verizon customer since September 2014

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