The new iphone 5 has an option to disable 4G and allow the phone to work in 3G mode. This disable button can be helpful for situations when the 4G service is weak.
I work in midtown Manhattan and the 4G/LTE service is weak in both my office and my commuting hub (Port Authority). Because the radio on the phone can find a whiff of 4G, it meakly attempts to use that to no avail. Emails get stuck in outbox, searching for webpages goes nowhere and the phone thinks there is no connection.
This is clearly a 4G issue. My old BB never had a problem with this. My friends who can disable their 4G do so for situations such as mine.
I spoke to the folks at BlackBerry and they said this was a "carrier decision" not to have a network connection listed as "3G only" in the Network Technology section of the Mobile Network. They told me other carriers did offer such an option.
When I spoke the tech support team at Verizon, they said a software update would need to be implemented to allow this "feature."
I understand that us BB users are akin to unicorns. However, those of us who use them like the new technology.
I strongly urge the Verizon customer support team to implement the software update that would allow Q10/Z10 users the ability to turn off the 4G. It would be the fair and right thing to do.
The favor of a Verizon response is requested.
Thank you.
