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repeating emails

I keep getting emails in my verizon inbox that are several days old that I had deleted sometimes more than once.Any idea how to stop it?

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Verizon_Support

Hi tangofoxtrot5,

Let's look into this! Are you having issues with a verizon.net email account? If not, please advise. Additionally when did the problem begin? Have you tried to remove and re-add the email account?

Thanks for your contribution to our community forums,

AyaniB_VZW

Follow us on Twitter @VZWSupport

tangofoxtrot5

I am using a Verizon email account. The repeating emails started about 10 days ago right after I got a new phone the Galaxy Note 3. I did not have this problem with the razor phone. I did remove the email account and reinstalled it.

Sent from my Verizon Wireless 4G LTE smartphone

Verizon_Support

Thanks for clarifying tangofoxtrot5!

Let's try changing the "Incoming settings" to "Delete email from server" "When I delete from Inbox" http://vz.to/1huoHgT. Retest and let me know how this works out for you. Thanks!

AnthonyTa_VZW

Follow us on Twitter @VZWSupport

tangofoxtrot5

I have done that already.

Sent from my Verizon Wireless 4G LTE smartphone

tangofoxtrot5

I have done that already.

Sent from my Verizon Wireless 4G LTE smartphone

william47

Solving POP3 multiple email receiving issue.

First… I spoke with Verizon Tech support today and found the following: The web site (Verizon.net) email server may have issues with the flag for read messages being set. I deleted all old messages from the web site and behold… no more issues with repeated messages being sent to my phone.

Below are the conditions I have set on my phone in the advanced tab.

Incoming server (POP3): 995
Outgoing server(SMTP): 465
Type of encrypted connection: SSL
Leave copy of message on server: Choose your selection.
Delete email from server: Never

Hope this helps…

Blorff

I'm pretty sure it's an email bug. Having mail NOT be deleted from the server when retrieved is a perfectly valid setting. People who retrieve mail for the same account to a desktop will want to have this set so they get their mail on their PC.

A compliant program should keep track of the messages it has downloaded and not download them again.

Verizon, please fix this bug.

william47

You are correct… It is a bug! I believe the not read flag setting in the web mail portal is the culprit. Just for note… I have a note 2 that is not affected. What I do as a short term solution is to make sure my home systems are updated prior to web mail deletion.

Blorff

No, I don't think it's the portal. My email is hosted with GoDaddy. The bug appears to be in the phone.

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