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Question regarding returning an defective phone via warranty

kjjeong1004

Hello everyone,

About a month ago, I purchased S4 phone with the two-year contract and got really excited.

However, since day 1, I have started to see problems the phone had, which was eventually deemed defective.

Being a college student, this time was finals week, so I was not able to visit the Verizon store.

Afterwards, I visited them, and the store verified that the phone is indeed defective and ordered a new S4 through warranty.

It arrived home last Friday.

Here is the problem though. It said I need to ship the product within 5 days, or I may be charged more than $500.

I got the phone in the evening of Friday. When they say 5 days, I am thinking 5 business days, so I was not really stressed. Also, the postage for the return is already paid for. So yesterday, I dropped the box off at a local post office and just now I checked delivery status and now I am really worried. It said the estimate delivery time is on 07/04/2013 which is more than 5 business days later. At the same time, this is not my fault because it was Verizon that paid for the postage.

I am wondering if anyone went through similar process.

If so, will I be indeed charged fine or will Verizon understand my current dilemma?

Thank you everyone!

Comments

japetty

If you just dropped it off at the post office like you said and did not insure the phone I think I would be worried. VZW has lost many phones this way. I read about them all the time here. I would have taken the phone and shipped it via UPS or FED EX Ground and insured the phone as well. I know it would cost a few $$$ more out of your own money but if the phone gets lost you are going to be out much more money than the few $$$ it would have cost to ship via UPS or FED EX Ground with insurance. I really hope your old phone does show up at VZW and when they inspect it they find it defective. There are many posts here where when it gets back to VZW they find abuse and charge you for the phone anyway. YMMV Good Luck and I do hope you did well on your finals.

BakerGeckos

The Tracking on your package shows you sent it with-in five days. You should be good. It almost never arrives back at vzw within that 5 days....

kjjeong1004

Thanks! I just did not know how they would respond to this because I do not really know anyone who returned her/his phone to the provider because the phone has some defect. I really hope they do not charge me.

Verizon_Support

@kjjeong1004

That's a wonderful question that you've brought forth. We truly appreciate your proactive nature with this concern. The five day time period is a guideline for returns to ensure that the device gets back in a timely manner. If we notice that the device was shipped during this five day period with no physical or water damage you will have no need to worry about a device non return fee.

YosefT_VZW

VZW Support

Follow us on Twitter @VZWSupport

Jakeman1

The first problem you are going to see is, Vreizon is going to say you sent the phone in late or never sent it at all (this is based on their track record of telling people this and is in hundreds of threads here on this board). Next you are going to hear that either the box was empty, or the phone has Terrible water damage or was broken ny you and not under warranty.

When they tell you the phone never arrived, you will NOT be able to track the device being sent back as the contract for the prepaid label is between Verizon and the carrier so Verizon will need to track and or file any claim on the box. They will refuse to do so.

Verizons track record on returned devices in the last 2 years is horrible. You send your phone in to them. They claim they have NOT received it and you battle them on it. Then the phone shows up on eBay or somewhere or in many cases it was sold again by Verizon to another customer which is really hard if they never actually received it. Also if you are told the phone is damaged you cannot get it back to look at and they will tell you they can send pictures but never do.

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