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My "compass" is constantly indicating the wrong direction in maps/navigation

When using google maps/navigation, the icon never indicates the correct heading. I tried the whole "move it in a figure 8 and other movements" fixes I found online, and they improved the heading slightly and temporarily. Right now it's off by more than 90 degrees. Any other options or advice for correcting this? TIA.

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Verizon_Support

Hello chris_k! That's a very unusual thing for your Galaxy S4 to do. What I suggest is to put the device into Safe Mode to ensure that this issue with compass isn't being caused by another application. The instructions for Safe Mode are here: http://vz.to/1dyR8dX. Try that, and then try your maps feature again. Let me know how it goes!

DionM_VZW

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Ann154

this has occurred on my S4 as well from day one. I have compared it to the other devices I own and clear the cache on the S4. Other applications work correctly on the S4 and the north arrow is in the right direction. The arrow on the blue dot in maps doesn't point in the same orientation as the phone.

Klue

Try tapping on the red and white arrow in the upperleft hand corner to get north up view.

Ann154

It is already in the north view.

Ann154

This was a few weeks ago. I was traveling along the highway and the arrow is not pointing in the direction of travel like my other devices would.

chris_k1

I tried booting into safemode three times on two different days. The results were the same each time. At first it appeared that maybe the compass was going to point in the right direction, but in less than a minute it was 90+ degrees off--same reading as in normal mode. Just to be clear here, if my phone is in the normal/portrait orientation, and laying flat, the compass should indicate which direction the top of the phone is pointing, correct? If so, it's definitely way off, and has been as long as I can recall. Again, I've tried the "moving it in a figure 8" thing, and even a compass calibration app. Nothing helps.

Ann154

That is my assessment of what should happen for the compass point. That is what my Nexus, Tbolt, and tablet does. The S4 doesn't.

Verizon_Support

Hi Ann154,

Thanks for the additional information! Since you have cleared cache on your S4 and issues continues, this compass issue may be related to the application as other applications work properly. I recommend contacting the app developer for further assistance.

AntonioC_VZW

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Ann154

if it is indeed an application issue, it must be an conflict between the app and the specific phone model. The application works the other four android devices in my procession.

chris_k1

Interestingly, the compass seems to have [mostly] correctly itself yesterday evening, but went back to being "off" today.

Verizon_Support

Thanks for trying so hard, chris_k. Have you been able to try any other GPS applications to see if the phone recognizes the direction correctly? If the phone is laying completely flat, the compass may not recognize the direction properly and may need a slight tilt. If you continue to have trouble with the Google Maps application, I'd highly recommend to submit feedback to the developer so they can work with your phone manufacturer to find a solution. While you're in the Maps application, tap Menu and select Send feedback. It's a great way to let the developer know when you find a bug that needs to get squashed.

Thank you

JenniferH_VZW

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Verizon_Support

Thanks for the additional information chris_k! I highly recommend sending feedback to the developer within the application since this is not just affecting your device only. Once you open the "Maps" application, select the "Menu" option on the side and select "Send feedback". This will allow Google to further investigate the issue with the Compass feature in the app. Please keep us informed with any updates. Thanks again!

AnthonyTa_VZW

Follow us on Twitter @VZWSupport

Ann154

I sent some feedback to Google through their Maps application. We will see what comes of it.

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