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S4+Voicemail=Re Subscribe/Login Each Reboot?

So I own the Visual Voicemail for 2.99/month but each time I reboot device I'm having to go thru a whole bunch of steps just to retreive my Voicemails.

I hit the Voicemail Icon and I'm tasked with accepting the EULA and entering my passcode each time I reboot

Or I'm having to say...I want to Subscribe; saying I'm currently a member...logging in and then seeing a black screen from Verizon saying "Please Wait for your profile to update; this can take up to 5minutes" Then after the 5minutes is up; I re launch Voicemail and I'm having to go thru the same steps over again.

Occasionally after accepting the EULA and typing in my passcode my Voicemails will load, but again; after rebooting device I'm tasked with doing all the above steps depending on how the device wants to treat me that moment.

So I called Verizon last night and then talked to Tier 2 Tech support and after 60minutes aside from doing a Factory Reset and testing the Voicemail as my first task I am coming to the Verizon community asking if anyone else is experiencing the same problem?

Do you own Visual Voicemail?

Are you having to sign into your account after each Reboot of the Device?

Is this a standard feature within the Galaxy S4?

Thank you

Comments

ltolman1

Well I reformatted deviced (Factory Reset)

Then I used Recovery Option and did another Factory Wipe

After skipping google sign in and samsung sign in I immediately launched Voicemail and was tasked to accept EULA and enter passcode

After rebooting device; it asked if I wanted to subscribe. I did but then chose enter passcode cause I was already a subscriber

But after rebooting device again, I still was tasked to enter my passcode again so I kinda gave up.

I decided to unsubcribe from Visual Voicemail and wait the duration (5minutes) then re subscribe; hoping that will fix my issue.

But again after rebooting device, I still was tasked to accept EULA and enter my passcode

So I'm still waiting for some people to acknowledge they have Visual Voice mail and whether or not its just something Samsung Galaxy S4 has to deal with

ltolman1

Okay heres another update; I got a new device and the first thing I did was test out the Voicemail. After 3-6 reboots and at least 2 hrs later I think it was successful each time so I started to download all 50 apps on my acct and use my task killer and then started un installing pre installed apps and guess what.

Yep Voicemail had issues

So I reformatted my device again; factory reset. And I started paying closer attention. After downloading all apps I decided to hold off on Task killer

Then I used Task Killer...a few at at time after sucessful reboots and no additional logins necessary when launching Voicemail.

I just now completed my phase of using Task Killer and nothing affected it; though I know something does. So the next phase is the apps I un install; that perhaps one of them conflicts with Voicemail and causes issues.

So I've compiled a list of Pre Installed Apps that I dont use/need and will do these in phases. Heres the list:

Amazon

Amazon Kindle

Amazon MP3

Amazon App Store

Audible (/end stage 1)

Blurb Checkout

Caller Name ID

Chrome

Flipboard (/end stage 2)

Google Play Books

Google Play Magazines

Google Play Movies/TV

Google Play Music

Google Search

Google + (/end stage 3)

My Verizon Mobile

NFL Mobile (/end stage 4)

Samsung Books

Samsung Watchon (/end stage 5)

Talk (Google)

Talkback (/end stage 6)

Verizon Tones

ViewDNI

VZ Navigator (/end ALL STAGES)

I will let you know the outcome, possibly later today!

ltolman1

Ugggghhhhh I'm so at a loss!!!!

All those applications listed....they all passed. I deactivated a few at a time; waited 30minutes; rebooted device a couple times in the midst of the 30min window and all of them had no effect.

So ironically I still have my other device with me; side by side I compared the deactivated pre installed apps together; I compared the downloaded apps together; I was going thru the settings together and nothing is standing out for me.

I am so mind boggled its insane.

As I have said before...when I got my new device, I took it out of the box, turned it on; started the setup, skipped Google/Samsung Sign in, started Voicemail; and after a half hr I added those two accts and just got busy setting up my device to where I want it to be.....the end result??? I had Voicemail issues

So I formatted device; but as soon as it got done this time around I powered off device and booted in Recovery and chose the Factory/Reset device for a 2nd time (completely clean?!!!!)

Then I went extremely slowly. i mean its taking me over 24hrs and I still have yet to add shortcuts, add folders to my pages and even add widgets.

Then the gruling process of launching each app and setting them the way I want it to be.

I am going to a Verizon store tomorrow to talk 'cases' (accidental drops) and hopefully maybe they might know a remedy.

While yes my Voicemail is working fine right now; I dont want to add a widget once per hr just to figure out what the cause is

Otherwise, maybe by next Tuesday I will have it figured out!!!!

Because I also need to talk LIVE over the phone with Samsung too

ltolman1

So I talked to a Samsung Agent which didnt help me at all :smileysad:

I told them i was using 'THEIR' app to launch my Visual Voicemail and periodically I'm having to resubscribe and re enter my passcode each time so she told me to re contact Verizon.

Well I did and so I also said i havent tried Verizons Visual Voicemail app. And when I downloaded it; it wont connect to the mailbox.

So now I"m waiting for Verizon to look into why Verizons Visual Voicemail wont work on my Galaxy S4

OH and the only other thing I can think of now; is that I will need to Reformat old device and as soon as i get the 'setup screen' power off and boot in Recovery Mode and reformat a 2nd time.....if it fixes my issue then perhaps that should be something that will have to be known for this device....two ways of reformat to completely clear all abnormalities

xoxNOSxox

I had the same issues with visual voicemail. I tried a few things and this is the one that worked. I went to settings, apps, selected "all" to see all the apps then tapped the voicemail app. I then clicked clear data and exited. I hit the voicemail app on home screen and it worked quick and with no issues. Hope this helps.

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