Network extender does not work with prepaid plans?

Zaffer

Hi,

I bought a network extender for my basic phone.  I have the prepaid $35.00 plan.  It was offered as an accessory when I bought the phone and I wanted to get it but Verizon was out of stock, so I bought one from Amazon.  I now have it set up and it appears to be working.  All the lights are blue and I get 4 bars on my phone and I get the 2 beeps that indicate it is working when I make a call. 

But when I called Verizon tech support they said the network extender would not work with a prepaid plan, only contract!  If this is true, why did Verizon offer it for sale when I bought my prepaid phone?  Why won't they set it up for me?  Thanks.

Zaffer

Verizon_Support

Hi Zaffer,



My sincere apologies for the confusion at hand with your wireless account. Having full understanding of available options is indeed important. When it comes to online ordering accessories do not link directly to your account. This option allows customers the opportunity to purchase accessories for many devices. When browsing the Network Extender on our website it does advise that Prepaid Accounts are ineligible. Unfortunately the Network Extender would not be compatible for Prepaid Accounts at this time, thanks!



MatthewS_VZW

VZW Support

Follow us on Twitter @VZWSUPPORT