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Your feature change is complete-I didnt change anything!

PcolaKid

I received this email today:

Your feature change is complete

Your feature(s) and/or promotions change request for wireless number ending in -xxx8 is now complete.

Feature Effective Date: 06/27/13

Thank you for choosing Verizon Wireless.

I did not change anything on my plan nor did I authorize this" Change" and I cannot find out what this Feature change is. Please advise. Thanks.

Comments

TucsonST

I received the same email with an effective date one day later than yours. I called customer service and they could not figure out what it was for. All she could figure out is that it was a free trial and I was not being charged. She could not tell me what the "free trial" was for.

Baffled.

unknown

Many times if you block a phone number or text it appears as a feature change. even looking at the email verizon sends is not very clear.

Under the My Documents & Receipts section in My Verizon it has to be compared to what features you have now against what was changed.

Annoying I know.

PcolaKid

I found out its a free 10 day trial for Caller ID. I believe Verizon is behind this because it appeared shorty after I updated my phone this week, Verizon system update. Hopefully after ten days, it wont automatically renew its self & I get charged $. If that happens, I will file a consumer complaint with the State of Florida.

Ann154

You can disable the Caller Id app on the phone. You can also call Customer Service and cancel the free trial.

hollyre

We have gotten those several times in the past couple of weeks for all 3 phones. Have no idea and can't get through to Verizon. We didn't even agree to a trial. I didn't have an option to refuse it, although my daughter did.

Rayo

Do NOT understand!! Verizon is constantly sending "account change complete" Notices, when no change has been made, necessitating me calling them to verify that no one else is hacking my account, and it is getting PRETTY DARN ANNOYING VERIZON! STOP IT!!!!!

Ann154

Rayo wrote:
Do NOT understand!! Verizon is constantly sending "account change complete" Notices, when no change has been made, necessitating me calling them to verify that no one else is hacking my account, and it is getting PRETTY DARN ANNOYING VERIZON! STOP IT!!!!!

Are you doing anything in your account? Adjusting blocked numbers? Usage control? Anything?

Rayo

No, nothing at all. just look at my account occasionally.

moondome

I've been getting the same notice for the past three days. I have a new account, about 10 days old, so I expect some communication. However, I don't think these emails communicate anything. On the contrary, they evoke a sense of dread, because they might mark some unwanted extra charges.

Verizon, either stop this practice or be more specific!

BTW, I've tried to find a tech support link, but haven't succeeded yet. Has anyone out there found it?

Randakk

Ditto here!

Got the same message ...nothing has changed on my account that I can discern.

rcschnoor

Sometimes it is the littlest thing which can generate this type of message.

For example, I have a couple of phones I trade back and forth since I keep changing my mind about which device I would like to use. Each time I take the SIM card out of one phone and place it in a different one, I get this message. There is nothing which I did online, over the phone, or in a store. I simply pulled the SIM card out of 1 phone and placed it in a different phone.

I am unsure what other type of actions can trigger this message, but sometimes it can be the littlest thing which you wouldn't necessarily think should generate this type of message.

tikibar1

I've received them when I've added a number to the five free blocked numbers list. I wouldn't consider that a feature change, but apparently Verizon does.

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