battery drained and will not charge

ddvh

the battery on my droid ultra completely drained last night and I plugged it in to the wall charger this morning and it is not responding. Has anyone let their battery drain all the way ans had issues getting it to charge? It has been plugged in for about 30 minutes and the screen is black and the device will  not turn on.

thanks!

Verizon_Support

ddvh, let's bring life back to that device. I recommend that you allow it to charge for approximately 15 more minutes until the battery charging icon populates on your screen. If the device still does not power on, you will need to press/hold the power and volume up button to reboot your device. Keep us posted. We're here to further assist you if needed.



LasinaH_VZW

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