Voice Mail Alerts???

Hello

I've got a Galaxy Note 2 and it seems I can't get it to give me Voice Mail alerts. My VM has been set up for some time but the "Voicemail" app does not do anything other than let me call my VM. Another words if I don't call my Voice Mail number periodically (#86) I'd never know I had any voice mails. What gives? Even my old Palm Treo gave me a notification...geez...

Thanks for any help you can give.

Accepted answers

tikibar1

Odd ... when I get the phone tree and press 4 for personal options, I'm then given several choices, one of which is 1 for notifications on/off. I wonder if you might need to call Customer Service and have them reset your voice mail?

All comments

Verizon_Support

Hi gbtjom,

Let's get you those voicemail notifications back! I know this is frustrating. I just went through this myself. This an easy fix. Call your voicemail by dialing *86. After your messages finish, go to administrative options. It will give you the options to turn your notifications on or off. Once you do this, power your phone off and on. This will correct the issue. Keep us posted.

Thanks, BobbyS_VZW

Follow us on Twitter @VZWSupport

gbtjom

Thanks Bobby

Unfortunately, when I went under Admin Options (which was under Personal Options) there was NO option to "turn notifications on or off". There were actually eight options none of which were for notifications.

Speaking of which, when you DO get a notification how will that be rendered? Another words how will my PHONE show this? Since I've never seen this I really don't know what to expect.

Thanks

Ann154

The voicemail symbol will be in the top left corner of the notification bar. Samsung like to use a different symbol then the rest of the phone manufacturers. However there is a help section in your phone that will list all the phone symbols for you. It was under the Settings > About Phone in the S4 I have.

gbtjom

Thanks Ann

Of course, until I can figure out why this phone can't seem to tell me when I have voicemails I won't be seeing anything. :smileysad:

jom

Verizon_Support

Hi Gbtjom,

Thanks for the additional details! Make sure that your Voicemail is not set to silent.

Notification for new voicemail:

Please follow below steps to make sure 'Silent' is not selected as ringtone:

Phone -> Menu -> Call settings -> Ringtone under Voicemail -> Please make sure 'Silent' is not selected as ringtone.

Keep me posted.

Thanks,

PamelaF_VZW

Tweet us @vzwsupport

gbtjom

The Ringtone was set to "Default".

However, I still haven't got an answer to my question about Bobby's suggestion on turning notifications ON using Administration Options (calling *86). He seemed to imply there was a place you could turn notifications on in those menus. I could NOT find that. See above posts.

thanks

Kev48us

i just tryed and u go to options 4 then to turn notifications on or off 1 or 4 for notifications options hope that helps

gbtjom

Yes, you go to option "4" for Personal Options. After than you go to "2" for Administrative Options. However after that, at least when I call, there is NO option to turn on/off notifications. You do have several things you can choose but, again, NONE are for turning on/off notifications.

Verizon_Support

Hi gbtjom,

Your efforts are greatly appreciated! We'll get this figured out. Please DM me your name and wireless number for additional assistance.

Thanks for your contribution to our community forums,

AyaniB_VZW

Follow us on Twitter @VZWSupport

tikibar1

- You'll need to send a Follow request to that they'll have to approve. They likewise will have to send you a Follow request that you'll have to approve. Once you both are Following each other, then you can send them a Direct Message.

gbtjom

Hello

As suggested above I finally went ahead and called Verizon help line and they fixed the problem. I now have the little number that pops up on the "Voicemail" app when I get a message. Yay!

It seemed to come down to NOT having that "notifications" on/off choice on my voicemail session as I mentioned. The helpline person was confused why I did not have that choice whereas they (using their own phone as a test) did.

We also both noticed that when you call into the voicemail system and do the password I don't have to enter a "#" key at the end (it does NOT has me to) whereas the person at the helpline said you DID. Another odd difference.

So it seems to me if anything Verizon needs to fix their voicemail call-in menus as they don't seem to be common across all customers. Even the person at the Verizon helping me found that very strange.