Why are deleted emails reappearing?

I can see how getting the same emails after you've deleted them can become pretty annoying, Blorff. We'll find out what's causing it. What email account (Gmail, Yahoo, Comcast, etc) are you having trouble with? Are the deleted emails being deleted on your computer? Are they coming back to your phone even after they're removed from the server?

Thank you

JenniferH_VZW

Please follow us on Twitter @vzwsupport

Blorff

I really don't understand your questions but I'll try to answer them.

Emails ARE NOT deleted from the server by my phone's email client because that's the way I want it. My computer is not relevant, however they are not deleted from my server by my computer either. The server is set to delete emails after 15 days.

My email is a private company hosted at GoDaddy.

When I delete emails on my computer they don't get re-downloaded to the computer. That's the way this is supposed to work. The phone is supposed to work the same way but it does not. It used to, on the HTC Droid Incredible. However there is a bug in the mail client on the Samsung Note 3. It does not seem to be consistent. However on multiple occasions I have picked up he phone and found that it had pulled over 400 emails because of this bug. And then I have to delete them again.

No, emails do not come back to the phone if deleted from the server.

Blorff

I can duplicate this problem by scrolling down to the bottom of my emails and if I attempt to scroll further, it goes to the server and pulls everything. My phone now has over 600 old emails on it, all but 50 of which have been previously viewed and deleted from the phone. I would appreciate if someone else can confirm this behaves the same way on their phone.

Hey Blorff,

Thanks for the additional information. That is odd that it worked on the Incredible and not the Note 3. I've have reviewed the forums and this is not a known issue at this time. Please try removing the e-mail account http://vz.to/1ctVZZu, and then re-addng it,http://vz.to/1cLCafP. Test the e-mails and let us know if the issues persist.

NicholasB_VZW

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Blorff

No, since you have not confirmed whether or not you are able to reproduce the problem using the same conditions, and whether deleting and re-adding the account fixes the problem I'm not going to do that. I have 5 different email accounts on the phone and it behaves this way with all of them.

MommaHinck

My new Note 3 behaves in the same way. I grow tired of getting email notices for my Comcast mail that have been long ago discarded. Yes they are still on the server but that's where I want them, not on my Note 3. I don't have the same issue with Gmail or Hotmail. I did not have this problem with my old Moto Bionic either. Verizon, please send a way to correct this bad behavior. It's not just Blorff's phone.

Pop mail it seems like isn't working correctly. Is there an option in the app to mark as read?

MommaHinck

Both read and non read emails reappear but when they reappear they are all marked as unread. My biggest concern was that this wasn't an issue with the old phone, whether it was marked read or non read.

Is there a setting to display x number of days?

Is there a setting to delete from server?

Pop mail doesn't delete from server or sync mail. So if something is still in the inbox depending on above settings it may display them because they are still on server when push happens.

It's one way. IMAP syncs mail. Personally I like IMAP over POP even if it eats more battery "in theory", but honestly it's negligible.

Hello & happy Tuesday MommaHinck,

Emails is still one of the most popular ways to communicate, especially while on the go. We are excited to get your device settings setup the way you prefer it. Let's start with are you using the default e-mail app or did you download a 3rd party app from the Google Play Store? Also, is this a work e-mail address? As you share these critical details then we can customize a solution for you.

Thank you...

ArnettH_VZW
Follow us on Twitter @VZWSupport

stanmpd

I'm going to jump in here as well. I have the Note 3 with the stock email program with 4 active accounts. I am having the same issues with deleted emails re-appearing all day and night long. I delete them, they come back. I now have 1464 emails and copies of emails in my combined trash folder. This is making me nuts. I have read other forums and this seems to be a pretty common problem. Heres what I have tried so far:

1. Deleted and re-installed the email accounts.

2. Set the number of emails to sync to all (nightmare. had to re-delete 200 + emails)

3. Delete from server was suggested, however this is not what I want to do.

4. Cleared email cache.

5. Stopped myself several times from throwing the phone into a wall.

None of this has helped (Except #5) I didn't have this problem with older droid phones or my iPhone that I traded in and I am very tired of this on my phone. Please help with this or suggest another email program that will stop this from happening.

These also don't show up on the home screen as new emails, but when you go into the email program, it's loaded down with previously deleted emails that re-appeared.

Neelsmom

I am very frustrated as well. I have a few weeks to return the device and am seriously considering doing just that.

We want you to love your Note 3 stanmpd! I'm sorry to hear of the difficulties you are experiencing with your e-mails. Does this happen with all of your e-mail clients? Are the 4 active accounts all from different clients? Do any of them successfully delete? Is it just the trash folder that won't empty? How are all the other amazing functions working on this device? I wouldn't want you to be prevented from enjoying all it has to offer based on one specific function.

JonathanK_VZW

VZW Support

Follow Us on Twitter@VZWSupport

education24

Same thing happening here. This happens with my Charter account, but does not happen with my Outlook (work) email. Who.can fix this!

bdecker53

I am having the same issue all of a sudden on the motox. I deleted my emails from the trash folder ONE BY ONE since that is the only way you can do it...so dumb. Then they come back into my inbox...or I get 100 old emails. I have deleted the account...am going to use my Gmail instead of Verizon. I will check back to see if there is a fix. I don't have a choice of using "

removed the email http://vz.to/1kM77Xd and readded it http://vz.to/1jPrTHn?

How does that work??

Bdecker53, lets get to the bottom of this issue! Were you having issues with a Verizon.net email account, but your Gmail account is working fine? Are you using the native email app that came on the phone or one that was downloaded from the Play Store?

SarahO_VZW

Follow us on Twitter @VZWSupport

bdecker53

Yes, Verizon.net. As soon as I delete all the emails, 100 more pop up...all older than the ones I just deleted. I'm pretty sure the app was on the phone. I have deleted and reinstalled my email account, rebooted, and the messages are set to delete when I delete from inbox.

Gmail seems to be fine, and it has an option to empty the trash folder. Verizon does not, you have to put a check by each email before it can be deleted.

Thanks for any help. It seems to work better if I leave a couple old emails in my inbox and NEVER EVER hit load more.

rhjh

I am having the same issue. I have a new Droid Maxx (NOT Razr, the new long battery one), also a computer using Windows 8.1, and 4 gmail accounts. I have never had this issue before, but I open the email (or not), move it to the trash, DELETE it from the trash (on phone or computer or both), it shows deleted, then within some time, they all come back into my inbox, counted as "new." They come back as far as 30 days, because that's what I have set up to go back to. I also have 4 accounts, and this happens to all of them. I have removed the email and put it back on, I have deleted the cache, I have tried it all.

Is this a Verizon issue? Sounds like it. I forever am thinking I have new emails, but really, they are the ones deleted! Although, some times they are new, SO FRUSTRATING!

HELP PLEASE!

Deleted emails reappearing??? Mine sure are, some that were deleted 2 weeks previous. When I wander around this site this seems to be a very common complaint especially for several Samsung Galaxy phones. It seems to happen with all email servers. The only common thread seems to be Samsung phones and Verizon servers. This has been a problem for me since I started with my Note 3, I did not have this problem with my Motorola Bionic.. I hope that Verizon can begin to realize this is a BIG problem AND Extremely irritating. I have deleted the same groups of emails at least 17 times. {Yes I have counted the number of deletions} I have tried to delete them one at a time, then delete them from the trash in the same manner. I have tried to delete them by daily groups, then in the same manner from the trash. They sometimes immediately disappear but then show up 1 day later, or 3 days later, or up to 2 weeks later. MOST discouraging... One begins to wonder about the Samsung product and especially Verizon and Gmail service. I hope that Verizon and Google can take this problem Seriously and get it fixed...

You know... Verizon servers have NOTHING to do with your emails right?

Could be!!! All I know is that Verizon is the provider I am paying big bucks to.. I know that all the folks above have been writing to Verizon about the same problem. I know I can’t delete my emails as I could before and that the local Verizon store knows there is a problem but doesn’t know how to fix it. So what I do know is I had to start somewhere to solve this problem. So do you know how to solve this email problem cause I don’t really care who knows what just how to fix the darn thing. That is what I know.

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If people do a search they'll find out that carrier isn't the issue as you can find other examples on other carriers. It's the email client which is written by the manufacturer.

rrdinfla

In December of 2013 my wife and I bought identical GS4's from the Verizon store where they set up the email. We both use the same email address at Bright House. We do not use Gmail. Both phones are on the same bill. Hers has had the problem of deleted emails reappearing in the inbox and mine has never had the problem. That looks to me like the email client is not the problem. I have yet to see a non-webmail based user who has found a solution to this problem on this website. Therefore I plan to do nothing until either Verizon or Samsung acknowledges that the problem needs an upgrade fix that so far has not been offered.

what a great post this is exactly our situation we both bought phones have the same provider as well. is about time for Verizon and or Samsung to figure out there is a problem as you say when everybody quits saying it ain't my fault and admits there is a problem. Then we can get a fix instead of run arounds..

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rrdinfla,

I hear you! Let's check into your email concerns. Just to clarify of the steps that have been taken, do you have your email setup as POP or IMAP? Have you tried to use another email application such as K-9? Let us know if this helps.

LindseyT_VZW

Follow us on Twitter @VZWSupport.

rrdinfla

Lindsey

To answer your questions I am using POP and no I have not used K-9 or any other email application. I'm not sure why I should given that email works fine on my laptop, my iPad, and one of our two identical Verizon GS-4's.

Sent from my Verizon Wireless 4G LTE smartphone

I tried switching to K-9 and it did not make a difference, still had reappearing emails. Just as an FYI on the Note 3—when you “delete all” on the menu left of the home page key, a “load more messages” appears at the top of the blank page. When you use that key and it does not bring up any messages, try the “circular arrows” button at the bottom of the page. It will bring up the hidden messages that will not come up with the “Load more Messages” in the gray bar at the top of the page. This morning using the “circular arrows”{refresh icon???} load more messages at the bottom of the page I was able to load 184 many times deleted messages ranging from 1 day old to over one month old. They appear to be hiding in the Samsung or whatever dark corners and will not appear with the regular “Load more messages” at the top. Again it is apparent there is a Samsung software or Verizon dark corner problem. It is not an email server software problem. No matter what server we all try Outlook, Charter, K-9 the problem is always still there. Thank you for continuing to try to solve the problem, instead of saying “it ain’t our fault”../.. Ken

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