Screen locked with emergency call

The screen is locked with a dial screen with a red triangle icon with the emergency call notice. I can't get any other screen to come up as if the phone is locked until I enter some emergency number. How do I remove this screen and get my phone unlocked. I don't want to try dialing 911 and get arrested for a fraudulent call.

Accepted answers

pattycake5

Thanks for your help but I just tried putting in my pin for the 100th time and it finally took it and unlocked.

All comments

tikibar1

Try turning off the phone, removing the SIM card (be careful not to touch the gold contacts), waiting a few minutes, then reinserting the SIM card and turning the phone back on. If that doesn't work, try a new SIM card (they're free at your local Corporate Verizon store).

pattycake5

The phone is an ultra does it have a SIM card?

pattycake5

Thanks for your help but I just tried putting in my pin for the 100th time and it finally took it and unlocked.

Verizon_Support

That is so weird, pattycake5. I'm glad you finally got access again.

TamaraH_VZW

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