Child Item

Site Totals

61368 Questions Answered 267 Categories

I stopped receiving emails. How can I fix this?

AL71996

I got a DO NOT REPLY message from VZW.Net stating "Your account "XXXXXXX@yahoo.com" could not be authenicated. If have recently changed your email password, please enter the most recent password in settings to continue receiving emails. I DID NOT CHANGE MY EMAIL PASSWORD & I Stopped receiving emails on my phone even though I am receiving emails in my email account by way of another device. I have pressed the SYNC & no emails are appearing. Does anybody have any suggestions how to fix this issue. This is on a Samsung Galaxy S3.

Comments

demmo86rt

This happens from time to time, especially with Yahoo mail accounts. You should be able to delete the account from your device and re add it to begin receiving your emails again.

Verizon_Support

@AL71996,

Never fear help is here! Let's get these emails coming through on your phone again so you can go back to enjoying your service.

@demmo86rt provide a great suggestion! Deleting the email account and adding it back helps get the email authenticated and working again. Please try this and retest. Keep me posted if your are still unable to receive your email.

JohnB_VZW

Follow us on Twitter @VZWSupport

Farmer-Girl

I've also had this same problem a number of times. The first few times, I was able to find a place in the Verizon website to update my password (even though I had NOT changed it). Today, I wasn't able to find that link - - but following this advice worked. I've deleted and the added the email account, and everything is back on my phone.

Child Item