I upgraded my S4 to Android 4.3 and when I try to look up a phone number in contacts in the phone mode it crashes. I get error message saying contacts has stopped working . Any help would be apreciated.
I am encountering the same issue. I updated last night to 4.3. I can access the Contacts app, but if I use the "Phone" app, my screen freezes on the dial pad for 3-5 seconds, will not accept any inputs from touching the screen or the buttons, then goes to a black screen with the notification bar visible for about 5-10 seconds, then finally ends with "Unfortunately, contacts has stopped working".
From my lock screen, I can bring up my emergency dialer. I unfortunately didn't think of that until well after I tried calling 911 this morning. Thank goodness I had a second phone.
I have tried restarting the phone, pulling the battery and I'm hoping I don't have to factory reset to resolve this.
Can Verizon please address this quickly?
I did a factory reset and that worked for me. just make sure you back up all your contacts or pictures you want to keep. and once you get the phone working properly install your apps one by one and keep checking is the dialer works. hopefully this helps as it did for me.
Mine did the something. They did the factory reset and it still didn't work. I got sent a new phone and of course it was a certified replacement phone which was disappointing since i just brought this phone. Now the new one overheats.
I am experiencing the exact same problem after the latest update.
I have installed a different dialer until this issue is resolved.
Did you see this?
I did a factory reset and that cleared the issue for a few days. It
resurfaced two days ago. I was able to resolve this by installing
Contacts+ and then clearing my recent calls. I uninstalled that app and
will keep monitoring.
No. Thanks
Sent from my Verizon Wireless 4G LTE smartphone
Well, it's back again. I have to install a different dialer just so I can
dial a phone number. Someone missed something big with this bug.
I don't know why -- but installing Contacts+ also somehow "repaired" my Phone app (so it isn't freezing and giving me the "Unfortunately, contacts has stopped" message. It's a very strange solution, but after 2 weeks and multiple interactions and "resets" with Verizon and Samsung, it's the one that works--at least for the moment.
NOT CAUSED BY UPDATE...
My Verizon Galaxy S4 is having the same crash issue with the phone dialer app and contacts app and I did NOT update to the latest version 4.3. I'm still on 4.2.2, so it is something else on the Verizon Wireless network causing this. Most people are going to think it's the update because it started happening around the same time but it's not the update for me. May be some other app I recently installed. Will have to look into it. It's become very annoying and frustrating since its main function is a phone and I can't get that phone app to work. :smileysad: My husband has had poor phone signal the last couple of days, don't know if related to this or not.
I would say that would be a Good First start apps can cause issue.. I would trace back to which app or apps you got in the last few days and I would uninstall them one by one, and as once you uninstall the app power cycle the phone just to help re-fresh it, see if the issues disappears..
Is this issue going to be fixed? There seem to be enough people having this problem that it can not be deemed "random". My phone requires a reset every two days.
They're not going to fix it. Easier to just tell you to do a hard reset every couple days, then pass you along to someone else when it stops working a week later.
Using Contacts+ continues to work for me. Every few days, the dialer on my phone stops working again and gives me the "Unfortunately, contacts has stopped working" message. When it does that, I go into the Contacts+ app that I downloaded and select "Clear call log" and then my phone Dialer works again. It's just a work-around but still much faster and easier than a reset. Hope that helps, until someone can actually FIX the issue.
Try this and see if it helps: go to phone settings-->More, then select Date and Time. Change the date format to something else then change it back to the format you wanted. Save and go back. Worked for me permanently.
This worked for me. Thx!
The Contacts+ "fix" works okay IF I go clear the call log in Contacts+
every few days, depending on call volume. If I don't clear the call log,
the phone Contacts/Dialer app will crash again. Luckily, after clearing the
log, I don't have to re-boot or anything. But now - I am going to try the
"date and time" fix and see if it's more permanent. I noticed when I went
into the options, it looked as if no option for format was selected. Thanks
all.
Working 4 me also.
OMG it finally works, thanks for the date and time fix!
Had the same problem with my GS4 and I updated all my apps and its working much better. There's a conflict with the Contacts app and apps like Twitter, Vine, Linkedin, etc which interferes with the contacts working properly.
Good suggestion
This happens to me all the time. All I do is do a hard reboot, and it then seems to work again. I've tried everything everyone has said on these forums, and nothing has worked except hard rebooting. I'm unsure if this is a Samsung/Google/Android software issue or a Verizon issue. But they need to fix it in the next version of Android (Android 4.4?).
Hi. I do not use verizon and have the same issue with contacts. I just tried adding contact+ and the date trick. Hope it works.
Same problem here. The crashes are so profound they require me on occasion to remove the battery in order to do a reboot. Additionally, when I add new contacts, they don't stay added. They disappear. This is for both callers and texters.
I don't really care whose responsibility the crashes are, I only know to whom I pay a $100 a month for service that formerly could be gotten for a quarter of that. Verizon sells the phone, provides the network, and vends the additional services. It's Verizon's responsibility to fix this problem or not collect its fees.
I'm installing an alternate dialer to "resolve" the problem, but really, a multi-multi-billion-dollar telecom oligopolist should be able to fix this problem for the people who make its shareholders and corporate officers wealthy -- don't you think?
This is my experience also. I'm an experienced user and frequent all of the Android forums.
Each one has reports of Contacts crashing systems. The "cures" are almost always temporary, not permanent, and require giving up something in return.
My phone is almost 100% useless at the moment. I posted a memo about this in February. No one from Verizon took the time to read these comments or reply. This is indicative of how much Verizon cares for its customers.
Zero.
Installing a new dialer will not solve the problem. Other dialers and contacts programs (like Contacts+) refer back to the basic Contacts database for their operation. If Samsung/Verizon Contacts is not working -- as it's not working for me -- their surface-beauty replacements won't work any better.
