I too have a Samsung Galaxy S4 with a broken/cracked screen. It was purchased 6/13 and broke in late July. Took it back to Verizon and they said it wasn't their problem. Contacted Samsung and was told to send it to them and they would look at it. They did and promptly sent me notice saying the screen was cracked as a result of an error by the user. The repair wouldn't be covered by the warranty and it would cost me $175.37 to fix it. I set the phone aside hoping after enough other screens cracked maybe someone would accept some responsibility. Foolish on my part, I know. I recently contacted Samsung and was told the issue is still a case of the user abusing/misusing the product. The supervisor even went so far as to tell me that the screen will crack if you press it too hard. I'm pretty sure they have a script with any and every possible excuse written on it because he even told me that carrying the phone in a purse is more dangerous to the phone than dropping it off of a building. Today I spoke with a number of people from Verizon who were nice but utterly useless. It was suggested I purchase a pre-owned phone at an approximate cost of $200 and use it until my contract runs out. I understand that Verizon is the "middle man". They just sell the phone. But, if the phone proves to be defective, which this phone clearly is, you eventually are responsible when selling a defective product. I believe a full refund of the purchase price is warranted. However, I would have accepted a discount on the pre-owned phone. Since neither option was offered I have decided to end my service with Verizon and go somewhere else. I'm not anxious to pay the fee to terminate my contract early. However, I believe someone who has been a customer for over 10 years deserves better than this.
