galaxy s 3 . screen goes blank when caling. Can't 'press one for english' etc

when i make a call, as soon as I finish dialing, the screen goes blank and the only way to get it back is push the power button, which disconnects the call.

no other functin does anything. Frustratilng when the call is to a buisness and press 3 for tires... no keyboard to press 3..

???????????????/

Accepted answers

breezex

Are you pushing the power button to turn on the screen? The Phone icon to get the dialpad if not visible?

As an alternative you can add the PW to the dialing string. It would look something like this:

For Voicemail *86,,NNNN# (where NNNN = password and the ,, are the pause symbols)

The VM settings may be found at: Phone > Menu > Call Settings > Voicemail settings > Voicemail number

For any other number 123-456-7890,,PPPP#

From the manual: "

While entering a phone number, you can add waits or

pauses. Enter the number up to the pause or wait, then

touch Menu to select Add 2 sec pause or Add wait."

The # may or may not be needed. Experiment.

Do you have a screen protector on that is covering the proximity sensors? Case that is over protective? Or any makeup, etc. that may be covering the sensors.

All comments

Ann154

You should check the call settings to verify the option for using the power button to end the call isn't checked.

Otherwise, is the proximity sensor blocked?

breezex

k9yli, it appears that you have asked this same question 3 separate times in the last two days. Did my answer in:

https://community.verizonwireless.com/thread/809041

on October 31, 2013 not hepl?

dghorse

I have the same issue. Cannot enter PW when retrieving voice mail. AND nothing is checked.

breezex

Are you pushing the power button to turn on the screen? The Phone icon to get the dialpad if not visible?

As an alternative you can add the PW to the dialing string. It would look something like this:

For Voicemail *86,,NNNN# (where NNNN = password and the ,, are the pause symbols)

The VM settings may be found at: Phone > Menu > Call Settings > Voicemail settings > Voicemail number

For any other number 123-456-7890,,PPPP#

From the manual: "

While entering a phone number, you can add waits or

pauses. Enter the number up to the pause or wait, then

touch Menu to select Add 2 sec pause or Add wait."

The # may or may not be needed. Experiment.

Do you have a screen protector on that is covering the proximity sensors? Case that is over protective? Or any makeup, etc. that may be covering the sensors.

k9yli

The reason I had asked in different places, is this web site bounces around and disconnects and does weird things.

I did fiugre out most of the problem before I learned about the 'front camera'.. It would fail with just the front section of a clamshell protector, and just laying on the table. the rubber protector was not on. Protector is white. I cut away all the plastic

around the camera lens and now it works...It would be a big help if there were a real operators guide shipped with the phone or be available on line. With some real detail in it..

Maybe a long tme smart phone user could find there way around but not a new owner. Fortunately my 40 years of trouble shooting office equipment and computers helped me figure this out.

Thanks to all who volunteer to help.

tikibar1

k9yli wrote:
It would be a big help if there were a real operators guide shipped with the phone or be available on line. With some real detail in it..

Go to this site:

Samsung Galaxy S III 16GB in Black Support | Verizon Wireless

and scroll down a bit; there's a link to download the full Device Manual.