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Constant GPS problems

Hello,

I am having problems with gps on my phone. I am on my first replacement from Verizon and am having the same issues as the original.

I will eventually get a lock, but will get a notification saying GPS signal lost in the middle of navigating with Google Maps. I have also noticed that it has trouble figuring out which way I am heading. Lets say my google maps has me going north, my arrow might be going north but it pointed West. Seems all screwed up.

Read somewhere that Verizon got a bad first batch of phones in regards to the gps chip, anyone know if that's true?

Comments

RSHoughton

I have the same problem and Verizon eventually dumped me into the LG Corporate Customer Support queue. Help on this issue was dismal and the problem has not been solved. A "certified new" used phone had the same problem so I just sent it back to Verizon and kept my new phone. But, after the resets and all the trouble, the GPS started working again. I don't know if there was some update pushed down or what but the last couple of times I have used GPS it locks in seconds which is what it did when I first got it. I hope that it keeps working because going through technical support at Verison is useless.

Verizon_Support

Takesone1221,

Let's get your GPS pointing in the right direction! Make sure Verizon Based location services is turned "off" and Google based location services is turned "on". Ensure Wi-fi & mobile network location is enabled http://vz.to/1bj5R7g

Thanks,

PamelaF_VZW

Tweet us @vzwsupport

takesone1221

Unfortunately that didn't do anything for me. Still will loose my gps signal during navigation. This is quite frustrating with gps being crucial to my work.

Verizon_Support

I completely understand your concern and want to make sure that this important feature is working! Have you tried to restore the device? Do all GPS applications work this way?

I am looking forward to your reply so that I can help!

Thank you,

LenaA_VZW

Follow us on Twitter @VZWSupport

takesone1221

Hello,

Yes I have tried a factory reset. And all appawill loose the gps signal at some point or another. I have downloaded a gps monitoring app that shows what satellites you are connected to, and the number will just drop from 12 to 3 randomly. Then a little bit later will just back up. Makes it near impossible to use any navigation app.

RSHoughton

It's not just her phone, it's all G2 phones. Mine was working then stopped working then started working again. If I am stopped it will start moving and recalculating my route, that is when I am stopped. Even when you are locked in and going straight down a road it will randomly tell you to turn or exit. I have had it tell me that I am at my location when I am on a freeway. I have been using GPS with Verizon for 2 years before I got the G2 and have had no issues at all. This is specific to the G2 and needs to be addressed. I have reset, reconfigured and replaced my phone and there is no change.

Verizon_Support

RSHoughton,

I am sorry to hear that you are having problems with GPS on the device. We would want you to attempt the same thing that Kinquana stated. We would want to run it in Safe Mode. http://support.verizonwireless.com/support/devices/knowledge_base.html/87334/ are the steps. We would want to enable each of the GPS enabling applications one at a time and test it. I know this will resolve your issues.

RobinD_VZW

Follow us on twitter @VZWSupport

redwood18

Just tried your suggestion on my 2nd LG G2 phone and I get no GPS connect.

Tried Google maps then Google+ Location and Verizon Navigator. Nothing

GPS just blinks and navigator sez no GPS/

Any other suggestions is appreciated.

wd00

Just started using google maps navigation on my LG G2 and it doesn't work unless I have a wifi signal. Even with wifi, the lock is weak and constantly looses me. Without wifi connection it can't find my location at all. VZ navigator never gets a lock on my location whether on wifi or not. I've tried all the suggestions above and nothing works. Clearly this is an issue with many G2 devices. Are there any fixes for this yet? Seems like basic functionality is missing on this brand new device.

Verizon_Support

Hi wd00 - Let's get you located! Have you tested the GPS function with other apps like Facebook or geo-tagging photos? What are your current GPS settings in Settings>Location.

Thank you,

YaleK_VZW

Follow us on Twitter @VZWsupport

bigfun54

Just googling LG G2 GPS issues, this appears to be way more than in isolated problem. It seems to be rampant and not just restricted to Verizon users. The most interesting thing I've found with my phone is that if I'm using Google Maps, GPS lock is spotty at best and won't lock for any extended period of time, but if I select Step by Step list, then it locks. Soon as I go back to the actual navigation, then it loses its lock. Its bizarre but consistently happening and was curious if anyone else was or could see if this happens to them as well? Thanks.

rmille46

Has a fix for this problem been released?

toddcop

Thank god I'm not the only one ready to chuck this damn phone. I have tried all of the steps here on two different LG G2s. There is something fundamentally wrong with this device. I can put my daughter's Samsung S4 on the dash next to mine, both running GPS toolbox and hers has twice the reception.

How do I get Verizon to take back this phone and let me get something that will work appropriately?

dfoshay

I was having problems with GPS not locking after updates.. I uninstalled the google service update and google map update and my GPS is now locking and working fine.. I have also turned auto updates off.

This is my second LG G2 which at first the GPS was working and after update it stopped, Now I am just not isntalling any google service or google related updates.

akaandy

I am traveling and having huge issue with GPS or Note 3 or Verizon network. Google Maps or Waze can not keep up tracking trip. Both seem to get lost, almost right away. i have rebooted Note 3 to no eval.

What is going on? Seems there is lots of chatter in forums on GPS issues. Never had these issues before.

Do I need to buy a TOMTOM or Garmin?

Thx,

Frustrated and Lost...

stormtrooper81

I had the same issue. I went into safe mode and started deleting apps that used gps one by one. I found that when I deleted The Weather Channel App my Google Maps works perfectly now.

Tim-V

I had the same problem. My original phone worked flawlessly - until I dropped it. The replacement came and the GPS was failing immediately. Once the phone found a GPS signal (after 3-5 minutes searching), signal would drop after 15-60 seconds. The time spent searching for signal was significantly longer than when holding one. And Yes, when trying to navigate with this is impossible. And the text instructions were cumbersome.

After a couple weeks struggling, thinking perhaps it was just a triangulation thing - the GPS trying to pinpoint a hold on my phone, I finally ordered a warranty replacement.

Got it today and same exact problem. I stood outside on a barely cloudy day for 15 minutes, in my front yard where the tallest feature around me was a 15' tall tree in my yard - and the phone never found a GPS signal. Eventually, I started going through each of the apps that relies on location services. I don't know which one eventually did the trick, but going through each of the apps fiddling with the location services on/off sliders - well as of this evening GPS is working on my newest phone LG 4G LTE. I just hope it lasts.

Joannah700

I've had the same problem with the GPS on this phone, regardless of which application I use. I've used waze, Google Maps, and I consistently have problems trying to get a GPS location when using apps like yelp.

Safe mode and hard re-sets are not working to rectify these issues. It sounds as if this might be a hardware issue. Has Verizon done any research into the potential problem and identified solutions?

Verizon_Support

Joannah700,

We want to make sure you can use your phone to get around! i know I rely on my phone's GPS. Does this only happen in certain locations or wherever you are? Is your mobile data turned on when you do this? Is the data working well other than this?

AndrewT_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Tim-V

The replacement to my replacement had the exact same problem, so I started

digging deeper into my installed aps. I don't know which program fixed it,

but it seems that one of the apps disabled my GPS settings, or was

otherwise conflicting. I disabled several of the services, and now it's

working flawlessly.

It appears to be software/app problems, but I disabled so many apps, now I

have no idea which one it was.

On Sun, May 3, 2015 at 11:59 AM, Verizon Wireless Customer Support <

WilliamNKim

I am having problems with gps on my G Vista VS880.

This is a replacement from Verizon and am having the same issues as the original but of course its now our of warranty

I have Tried Safe Mode, Soft reset, hard reset and backup and restore..

My GPS will LOCK Some Times in any Program some time minutes most of the time Never is just blinks.

I have tried everything on every post from software fixes to checking the Spring connection on the battery back..

My first phone was never abused or dropped.. Now this Replacement is doing the same thing..

Is this just a hardware issues seems like allot of them with this phone?

WilliamNKim

How do you disable the software apps

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