Dear Verizon Wireless,
I have been a loyal customer with Verizon Wireless since 2002. Recently I’ve been having a lot of problems with the Certified like New Replacements I’ve been receiving form Verizon. At this point I believe I’m on replacement 4 or 5. All for different issues ranging from signal problems, dead pixels, headphone jack not working and a non responsive power button. This constant back and forth of sending and receiving phones has been very tiring. I’ve spoken to various reps about the problem and have been offered an alternative device. A few reps have tried to get me a Samsung Galaxy S3 or Droid DNA but the system is only offering the Droid Razr or Droid Razr Maxx. I kept declining those two razr devices because I fell they are not comparable to my current Samsung Galaxy Nexus. The Galaxy Nexus contains a Super AMOLED HD display that is 720 x 1280 pixels and 4.65 inches (~316 ppi pixel density). The Droid Razr and Razr Maxx does NOT contain a HD display at 540 x 960 pixels and 4.3 inches (~256 ppi pixel density). This is an extreme downgrade because the screen on my phone is very important, the qHD advertised on Motorola devices isn’t true HD. In addition the Samsung Galaxy Nexus has 32GB internal storage while the Droid Razr and Razr Maxx only has 16GB. Another major feature that is missing on the Droid Razr and Razr Maxx is NFC. Again NFC is a very important feature to me. The reps keep telling me about how it’s all about release date when getting a comparable device which isn’t fair.
The most comparable phone is the Samsung Galaxy S3 that is the next Verizon Samsung phone released after my device. I’ve even been told to contact Samsung for warranty help and Samsung referred me back to Verizon Wireless. I know I would have to buy a battery and back cover and have no problem with that. I’ve also been told about the Droid DNA which has an internal battery so I wouldn’t have to buy a back cover or battery. I would be willing to except both as comparable exchanges for all the inconveniences I’ve had to go through. Once again I’ve been a loyal customer and this constant exchanging of phones is very disappointing. I feel the customer service I’ve received hasn’t been adequate. Depending on how this situation resolves itself will determine where I will take my business. Can you please have a manager or supervisor call me.
Sincerely,
A Loyal Customer
*Can a customer service agent please contact me thru email, direct message or by calling my mobile number. Simply dialing *611 hasn't been resolving the problem so I'm reaching out on this public forum.
