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When on phone, can't open screen to check text or other things without hanging up on call.How come this is happening

If anyone knows how to fix this, please let me know. I've only had the phone about two weeks now and this seems to be the only problem I am having.

Comments

Ann154

In your call settings, do you have it set up to hang up the call with the power button?

aprylstarr

Nope it wasn't checked

Ann154

Then what are you trying to do that it hangs up? What are the steps you take?

aprylstarr

I've tried tapping all over the screen, doesn't work. I've also pushed the power button really quick but it hangs up my call, which isn't what I want it to do...

Verizon_Support

Let's get to the bottom of this aprylstarr! Did this just begin or did you experience this from purchase? Does anything happen if you press the menu button? Try enabling safe mode here http://vz.to/1dHYdbi test and share your results. Also please navigate to Settings>Accessibility>Check "Power button ends call" setting>Uncheck>Power the phone off/on and test. Please share. Thank you.

TominqueBo_VZW

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