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Poor reception after move

I moved from Utah to Charlotte and where I am the reception is bad. I have 2 Razr Maxx's a personal and a work phone. Both have 2 bars in my apartment. In the parking lot it is the same thing. Verizon said they had someone test with the same phone and its fine. Has anyone else had similar issues? They sold me a network extender which I will try and return of it doesn't work and I don't think it will. I even reset my personal one and nada. I bought a cheap flip phone off EBay to use and will sell my personal Maxx and use company phone for data. I keep getting dropped calls. Its bad. If anyone has suggestions that would be great.

Thanks

Comments

Ann154

Have you already tried turning off the phones and removing the SIM card for a few minutes, reassemble, and boot up the phone? This will force the phone to reestablish the phone's connection to the network including update the PRL for your new location.

john51

Yes I did, I even replaced the sim card on my personal phone and it has not helped. Most of the time it is 3G at best. Thanks for the suggestion.

KathyH_VZW

Hi johnmccoy51,

Thank you for your inquiry today regarding your wireless service. I absolutely understand how important it is to make sure you're covered 100% no matter what. When it comes to indoor service in certain locations this could cause issues. As it relates to device functionality, all devices do have different service levels which could explain why one device works better than the other. I'm glad to hear that a Network Extender was offered to help improve your service. Once this option is utilized please keep us posted of the status of service in your area, thanks!

Matthew_VZW

Please follow us on twitter @VZWSupport

john51

Kathy, my biggest issue is having to pay $150 for it after personally paying a large monthly phone bill and having a business line also not to mention the cost of both phones. I am getting a flip phone for my personal account and plan to remove data from my personal account to offset the cost of this. I will not renew my contract at this point nor am I purchasing the phone from Verizon. I bought it off EBay. Verizon has looked at the reception and seen how poor it is and I have told them I can't maintain without it dropping. Because it is out f warranty they cannot send me replacement phone.

This has gone on for a week and I am very disappointed in Verizon with this. I am interested to see how the network extender fixes this. I am not a happy customer right now.

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