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Very displeased

I bought my Samsung Galaxy S4 & upgraded the contract for 2 more years three weeks ago to the day & yesterday I took it out of my pocket & the whole LCD screen was cracked. I mind you that yes, I had a screen protector & a defender case. The phone is not functional at all. I am upset at the fact that they want to charge me another $100 for insurance when I spent around $300 with them less than a month ago on a brand new phone & upgrading fees. I see this as a manufacturer error rather than operator error considering I've done nothing for the phone to be damaged. I haven't even dropped the phone. I have never made an insurance claim until now. If I would have known that Verizon doesn't stand behind the products they sell 100% I would have never purchased the phone or upgraded the contract. I'm very displeased with the service I was provided & will not be upgrading my next contract. Verizon should learn to value their customers.

Comments

BOBD1950

So your body "just" broke the screen resulting in physical damage or it just ..?

Very interesting.

sars1138

Even dropping your phone one time can crack your screen, my bro broke his phone screen just by holding it to hard in his hulkish hands. That does not mean is it is a defect, just get your phone repaired, and yes repairs can cost $100 some times

B33

If you had your Phone in Tight Jean's pocket you could of Twisted the just enough to Impact the Screen the Best thing to put any phone in is Like the Leather Holsters that Verizon Sells there Capacity is a Little bigger than that of certain Phones and it give them some free Room front and Back so there is no pressure on the Phone) I have both of my Razr Maxx's in the Leather Holsters..

unknown

Tell me how its verizons fault you broke the screen on your phone? They did not make the device Samsung did. Its not their product, they only provide service to you. So what should they stand behind?

Direct your anger to where the blame lays, either you for carrying it in your pocket, or Samsung for a possible screen defect.

I cannot understand why people blame the cell carrier for breaking their own device. They handle manufacturer defects and not accidental damage, theft or loss if you have supplement insurance they provide the replacement not verizon.

toutahnow

I am new to the Samsung S4 and also had mine in a Defender Case. I had the phone for less than a week when my screen broke while in my pocket. The problem is these manufacturers and carriers are always trying to build the biggest and bestest without regard to durability. I have since done some research and the Apple 5 has tested much more durable than the Samsung S4.

My next phone will not be a Samsung S4 and my carrier will not be Verzion. We started with the predecessor of Verizon (Bell?) 25-years ago. They just burned us on two home lines they conned my wife into so I am done as soon as contracts are fulfilled or bought out.

Mark

unknown

The carriers don't make the phone. Again its Samsung or your own negligence for the breakage not Verizon Wireless.

If a cell manufacturer issue then go after Samsung. If it was caused by your case selection or how you carry it, or if it banged on something. It is not Verizons fault.

Have been with them when they were bell also. Not too bad a company but we as consumers have to be aware of what is offered and why, and then make our own informed decisions.

toutahnow

Wow you obviously did not read my post. I never said it was Verizon's fault. I said "My next phone will not be a Samsung S4 and my carrier will not be Verzion. We started with the predecessor of Verizon (Bell?) 25-years ago. They just burned us on two home lines they conned my wife into so I am done as soon as contracts are fulfilled or bought out."

mortb

All Otter Boxes come with a belt holster. Use it. Anyone who puts their cell phone, especially one as large as the Galaxy S4, nuff said.

unknown

Actually I read your post. Verizon home lines is Verizon if you have cell service its Verizon Wireless. Why would you drop Verizon Wireless because Samsung is your brand of device? Blame Samsung.

I can see why you would drop Verizon the phone company, in that I cannot disagree with you.

Buy a Magic Jack Plus I did years ago and for $20 a year (at 5 years fir $100 in advance) or $30 a year singly.

it is far better than paying high costs of Verizon the telephone company or any other service.

good luck

Liseey02

Verizon does not provide quality products to their customers and does not support their products.

unknown

Personally the products are not made by verizon wireless so that statement means little. Support the product, well technical support they provide, billing support they provide, insurance or warranty exchanges they provide. So service is available.

My personal observation is cellular companies should not provide support services outside of network connection problems etc. The sales of these devices and their updates should rest squarely on the device makers. Not Verizon.

Verizon sells a service, if that service is functional then that should be it. Let the manufacturer handle all the tech calls.

Wireless providers are going out of their way getting non functional devices to operate, or replacing them under warranty.

The device makers should in my opinion be charged with these types of services.

Liseey02

I respectfully disagree with you completely.

It is Verizon's responsibility to do their due diligence to ensure they are doing business with companies that will provide quality products to their customers. If a company is not providing a quality product, don't sell it!

If Samsung cannot prove to Verizon they don't have the proper quality standards in place and high quality design of devices Verizon should tell them to get in gear stop doing business with them.

WIth this business strategy, Verizon would have no problem servicing their products and keeping their customers happy. You can't sell a service without a functioning device. The products are wed to the service and there is a need to better accommodate the customer's need for both product and service.

Liseey02

If the phone cannot accommodate normal customer use, as is evidenced by the numerous people with this problem, then there is a major design flaw in the phone.

NexusMan21

It is unfortunate that your screen broke randomly in your pocket :smileysad:. Just realize without your insurance claim you'd be paying over $100 to acquire another Galaxy S4, probably $350-$400 on eBay. If Verizon gave out another phone for free every time someone made a claim about a screen breaking in a pocket randomly (whether true or not), the business would not survive.

Despite some negative reviews you'll find on these forums and anywhere on the internet for all smartphones, I have been very impressed with the durability of the Galaxy S4. I am using a Cruzer Lite case (very thin) and no screen protector. I have dropped this phone screen down on pavement multiple times, at heights as high as five feet, and have not had a crack or scratch on the screen. My old Galaxy Nexus screen cracked with the same treatment.

jrh4054

Read some of the other strings on the screen cracking issue. The internal LCD screens do crack when there has been no misuse of the phone. VZW is 'talking' to Samsung about it. They'd best do more than just talk. I'm lucky my S4 screen hasn't cracked.

unknown

Define numerous people. Would that be 10, 50, 100, 1000, 10,000, 100,000 people?

Samsung has made millions of these devices. Google it, find an acceptable number with the cracked glass issue.

Your beef is with Samsung USA not Verizon Wireless. I have told this to you on two seperate threads.

Go and get an attorney and take the "manufacturers defective" device to court. It will then be under discovery the actual number of units with this "defect" but you have to take it to court against Samsung.

Good Luck

unknown

jrh4054 wrote:
Read some of the other strings on the screen cracking issue. The internal LCD screens do crack when there has been no misuse of the phone. VZW is 'talking' to Samsung about it. They'd best do more than just talk. I'm lucky my S4 screen hasn't cracked.

Your issue like the other poster lies with Samsung and only Samsung. Verizon will talk and talk and if the glass is cracked in your device without secondary insurance against breakage, water damage, loss or theft. You will not get another from Verizon.

Liseey02

My issue is with Verizon. I didn't hand Samsung $650 for a phone; I handed it to Verizon. There is a business model where Verizon can support both it's service and products. I don't know why you would argue against it. That business model would better serve you and every other customer.

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