Activate New S5 with Old Droid X Number

I am replacing a Droid X with a S5 and wanted to keep my unlimited data plan. One of the reps said I would need to order the S5 without service and then transfer my old number over to the new phone. I now have received the new phone. Since the old phone does not have a sim card, how do I activate the new one?

Accepted answers

Verizon_Support

We'll get the phone activated and you enjoying ASAP obxpirate! Please follow these steps http://vz.to/1fmtBd9 . If you'll like to speak with someone, we're always here to help! Simply call 800-922-0204 or chat with a rep at www.verizonwireless.com/contactus

AshleyS_VZW

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All comments

Verizon_Support

obxpirate,

Yay for a new phone! The new phone order would need to be placed on a mobile number so it cannot be placed on a line without service. Are you looking to upgrade it on one line then make the device ID change? Please clarify.

KarenC_VZW

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bearone21

did you pay full price or get $100 + $50 rebate upgrade pricing?

my s5 came with a sim card....yours didn't?

it requires it's own sim card & different from s3/4.

obxpirate

Thanks for the reply. I have 2 phones (mine and my wife's) with you. I am trying to have the new S5 replace her old Droid X. This is the way the rep told me to do it. Even stayed on chat while I placed the order. So I have the new phone to activate and her old phone to deactivate while keeping the same number and same plan she has now. Does that help.

obxpirate

Full price. The sim card is there. I just can't dial with the new phone. I also can't use Setup to activate. The old phone has no sim card -- never did.

Ann154

Sign into your MyVerizon account online and choose the Activate/Switch Device option. Then select the line your want to activate the phone on. Follow the prompts to input the IMEI number of the phone and the SIM card number. I have heard of a new step in the beginning of the process where you have to receive a verification code on the old phone before you can turn it off and activate the new phone.

obxpirate

Thanks. I'll give it a try. Do I find the sim card number on the card itself?

obxpirate

I'm getting very frustrated. By the time I get a text confirmation pin it's been so long that I have been logged out and it will not work. Can't I call someone?

Verizon_Support

obxpirate

9 Hours after start it's finally activated. Not sure what the website problems were but they made it virtually impossible to get anything taken care of. $600 phone and $90 / month plan and it takes a man day to activate. Go figure.

Verizon_Support

We truly apologize for the trouble activating the device but glad you can finally enjoy obxpirate! If you have any other questions/concerns, we're always here to help! Also check out http://vz.to/1pjbayU for everything your wife needs to know about her new Galaxy S5!

AshleyS_VZW

Follow us on Twitter @VZWSupport

jtown

In the future, I suggest just going to a Verizon store and doing the switch there. Not "Bob's Verizon Outlet" or a partner store like Best Buy but a true Verizon store. I did that for my last two phones to make sure nothing got screwed up on my unlimited data plan. In and out in under 15 minutes both times with the new phones working perfectly.