Chat customer service is untrained and misleading

I have my wife on a $45 plan unlimited phone, text and 250mb. I was going to leave verizon because of cost but this made me stay. Well she wants to switch to a smartphone and I was told twice on two different dates 3/22 and 4/5 that she could switch and she would be grandfathered into the plan. But I had to call customer care to have them do it. I called and was told that was not true. That is poor customer service and misleading customers. I should have left

Accepted answers

Verizon_Support

I apologize for any misinformation provided Fourrr! You can certainly keep the 250MB data option for $15, however, activating a Smartphone requires an access fee of $40 instead of $30 that she currently has for her basic phone. The plan will go from $45 to $55 plus taxes. This is only a $10 difference and she can enjoy the benefits of a Smartphone. Feel free to confirm this information at this link http://bit.ly/T8w8iM at your convenience.

AntonioC_VZW

Follow us on Twitter at www.twitter.com/VZWSupport

All comments

Verizon_Support

Fourrr

That not what I was told on customer chat twice. I was told it would stay

at $45 with the smartphone.

Everytime I talk to someone I get a different answer. I expect more from

verizon after being with you so long

Sent with AquaMail for Android

http://www.aqua-mail.com

On April 7, 2014 7:37:45 PM Verizon Wireless Customer Support

Verizon_Support

I'm very sorry if someone gave you incorrect information Fourr. You can see from our website the minimum price for a Smartphone plan before any discounts would be $55. This may be lower if you have an employee discount. Check here:http://bit.ly/T31ZAc

JoeL_VZW

Follow us on Twitter @VZWSupport

Fourrr

Why won't anybody from verizon tell me why I was misled twice and won't

make it right???

Sent with AquaMail for Android

http://www.aqua-mail.com

On April 9, 2014 8:27:41 PM Verizon Wireless Customer Support

MustangCali

Fourrr,

I have the same problem with Verizon. They won't honor anything they tell you because it is all lies. I was told I had the $45 plan also & $100 bill credit promo if I switched to a smartphone. Well I got screwed too. Not only do I not have the $45 plan, I am now paying $10 more for the same plan and now they won't honor my employee discount on the $55 plan. Even though I was told over & over again that it would apply. ALL A BUNCH OF LIES TO STEAL YOUR MONEY!!!

MustangCali

You guys all lie!!! You say you can get a discount on the $55 plan & you dangle it in front of our noses & then yank it away. I was told just today that Verizon will not honor discounts on any plan under 1GB!!! What crap!!!!! Bait & Switch tactics. Why don't you just honor what your customer service reps tell us, the consumer, & stop lying!!!!!!!!!!!!!!!!!!!