Backup Untrustworthy

wlp2709

I cannot recommend the Verizon Backup app. It's untrustworthy.

Like many users, I recently allowed the upgrade of 12/18 to be installed. It was a bad experience.

So I got on the phone with Verizon support.

One thing led to another and finally "cold boot" and "total software reload" was suggested.

Before that was done, I was instructed to run Backup to save my contacts.

Did that without apparent error.

Upon restore, many random contacts were missing.

I'm still discovering lost contacts after a month.

Of course, I also had to recreate ALL my email accounts from scratch.

Backups should be usable; they need to give you more than a "warm and fuzzy" feeling.

A Backup that doesn't restore your stuff is worthless.

I don't know what alternatives are out there but I'll not trust the Verizon Backup app.

FWIW

jbmcdroid

I, too, am greatly dissatisfied with Verizon's Backup application and have long recommended that users avoid its use. Every single time on every smartphone I've used for the past 13 years as a 'loyal' customer Verizon's Backup has downloaded duplicate, triplicate , and quadruplicate contacts in my restored phone contacts (even old contacts that were long-ago deleted) that took forever to manually delete and reorganize. My recommendation is to avoid using it. Best regards.