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HTC One Microphone static & muffled

Hello all,

I have done my fair share of research on this topic. It seems like this may have something to do with a faulty batch of HTC Ones.

Description: Everything is working fine but then during a phone call, the other person is either unable to hear you or there is tremendous static. If you switch the mode to speakerphone everything works fine and as expected.

Solutions?:

People have suggested blowing into the mic hole -- didn't work for me

Replacement device -- a tad extreme but maybe necessary. What if the replacement is faulty too? Wasted time!

Other details:

There is a rumor that this has to do with faulty hardware due to HTC using different microphones..

There is also a rumor that it has something to do with HTC's Audio Cancelling software hidden deep in the Kernel/ROM/Baseband code. No one has been able to discover this yet, however.

There is another thread on here and VZW Support Agents have suggested a replacement device. I would like to open this discussion to talk about this and see if we can find a conclusive solution.

Thank you,

Patrick

Comments

jkestrell

I am also having this problem!I've only had my phone for a couple of weeks. I thought it was because I have hearing aids but have never had this type of problem before. Just like you, if I put it on speaker phone it's fine.

Phealy

Hey friend, so since someone actually replied to this thread let me update you :smileyhappy:

I spoke to a VZW Support Agent and it seems like there are a few reports of this behavior in their records. (Plenty around the internet but...)

So we spoke for the good part of an hour and we tried the normal troubleshooting steps. She offered to send me a replacement but I don't particularly wan't a refurbished phone especially if my theory is correct and it was a batch of manufactured Ones that have this problem. I am awaiting a response to an email and I will surely report back here with what happens.

Let me ask you, are you sure you are on the latest OTA? Baseband 3.11.605.1? You can find this in Settings > About > Software Information > More > Baseband > Build Number. Make sure you're on the latest OTA but even so, i think it's a defect in the phone. Very sad :smileysad:

Like i said, whenever i get new info i will report back! Stay tuned!

jkestrell

Thanks for getting back to me! Yes, I have the ccurrent OTA (thanks for

getting me there!). My phone is only a couple weeks old! Why wouldn't they

give you a brand new phone if there is a problem? How long have you had it?

Have you contacted HTC? They have gotten back to me about other

issues--poor battery power but this may be because I have poor reception.

Two other members of my family got same phone and they haven't had this or

any other problem so far. Please report back!

Phealy

I've had the phone for about 4 months now. I think it's their policy to send out "Factory Restored" (refurbished) phones when there's a defect. That's how a lot of places work. I want to see if I could get a new one though, it's not right to send a used one under these circumstances.

I have not contacted HTC yet, the VZW Agent said she would so I was waiting to hear back. But it may be a good idea to go ahead and do that if you want. I'm sure if you called VZW like me you would get the same kind of reply. If you do, let me know.

Also, are you able to return it? If you got it from a VZW store or something you should be able to! Check it out!!

collies

Hello, I just bought an HTC one M8 remix and am having this same issue. Mic isn't working unless on speaker phone. Did anyone get a resolution to this? Any information would be great. Thank you!

B44

I'm on my 2nd HTC One (M7) with this same issue. Was anyone able to get a satisfactory resolution?

follie

I have the same issue and have tried everything. My microphone issues have not been helped by any troubleshooting. It is an issue with the manufacturer that will only be fixed by replacing the device. The frustration comes when you realize that MANY HTC One devices have this issue. I am now on my 5th 'Certified Like New' replacement and every replacement device has had the same microphone issue. Instead of continuing the process I've had to use speakerphone and headphones to communicate with people. I don't have any hope at this point that Verizon will be able to help beyond continuing to send other devices that have the same manufacturing defect. If you're under the warranty - I hope you have better luck than me. If you're not, the only solution I see is to get another phone.

TennisDiva

I have an HTC One Remix and have been experiencing the same mic failures. I also have factory reset per the advice of verizon tech but it does nothing. It saddens me to see that others have had multiple devices with this issue. hopefully verizon is paying attention to this and fixes it.

NGermer

Same problem with my HTC One Remix. I toubleshot it with tech support yesterday, we complete restore to factory setting which fixed the problem, but maybe only temporarily. It seems that the problem is with the whole batch of phones. Sad to happen to a product that is great in every other way.

duncanhead

I am having the same problem I have called cs for 5 days in a row now and they will not give me a different phone I am so tired of all the bs from verizion I have finally had enough u have filed a complaint with fcc I'm tired of paying for a phone and service I'm not getting someone needs to stand up to verizion to make they do what is right

TennisDiva

I just got a refurbished HTC One Remix but have concerns that it too will develop same problems. What is disturbing is the continued lack of acknowledgment that this is a problem with the phone, not isolated incidents which can be resolved by sending refurbished device.

person12T

So I found this thread and was glad I am not the only one. Phone works good on speaker yet when I am not on speaker my mic. audio is static and muffled. I purchased an HTC One M8 Remix from Verizon (2 days ago) and noticed the same issue. After further internet research I learned the phone has 2 microphones front and back, the back being for noise cancelling technology. So I looked at the backside of my phone and with its case and it has an opening for the camera, the camera's led flash and the tiny mic hole next to it. To test I removed the case (purchased at Verizon store, Verizon approved) and all the sudden my calls were heard perfect and clear. So I am curious to know from others in this thread if they have protective cases? I also noticed without a case, if I am on a call and cover the back of the phone (the mic) we're back to static muffled audio. Thoughts?

flynner

I have a problem with static I don't hear it on the phone but everyone I talk to does. I took off the cover and nothing changed. They are replacing it.

jkestrell

I have had so many problems with the HTC One that I forgot about this original problem! I am now on my 5th phone (one new original and 4 supposedly "certified refurbished" phones)! The biggest problem I have had is with battery issues- very short battery life, phone shutting off unexpectedly and not charging! This has happened on EVERY phone- answering your fear that refurbished phones WILL have the exact same problems! I gave up contacting HTC because I was not getting any help from them in spite of the fact that I started having problems with the first phone a couple of weeks after I got it! Unfortunately no one told me then if I returned the phone to version store within 30 days I could have gotten a new one! Same with my original charger- I was told no one would replace this defective POS until a year later when I was told I could have taken it to verizon and walked out wit a new one! Of course, it was long gone in the trash! Verizon has continued to replace phones but 5 in a year?! Now I am at the point where my original warranty is expired so I have 90 days on the "certified" phone and then I'm on my own! One customer service person actually suggested I buy insurance. Now, we bought 3 of exact same phones at the same time - the other 2 have had no problems. I would consider buying insurance on those phones because they were reliable from the start. I do not feel I should have to spend any money on my phone which has been a constant problem from the very start. And both Verizon and HTC have had the gall to try to blame the problems on me! I love my phone when it works but I have spent so much time stranded without a usable phone's and so much time with customer service and attached to a charger - it's unbelievable! I will not buy another HTC because the customer support is outrageously horrible! Beware!

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