Why won't my device connect to my computer?

I've always been able to plug my phone into my computer to access photos, etc. Suddenly my phone is not recognized on my computer or my laptop....it says usb malfunction...not recognizable. I haven't done anything different to my phone or either of my computers. I am using the same cable and we've tried another cable as well as my laptop.

Accepted answers

flowergardener

Okay....I tried a third cable (motorola brand) and it worked......so the moto is....keep trying cables to see if one works. Thanks everyone for your help

All comments

flowergardener

Wanted to add....it doesn't show up on either of my computers drives either.

SoccerRef12

Have you ensured it is listed as a Mass Storage Device when you connect the USB cable? Do you have the latest Motorola drivers loaded on your computer. Did you accept the Jan 10 OS update? Those are the things that come to mind.

Verizon_Support

Hello flowergardener,

We are committed to getting you connected to your computer with your Droid Razr Maxx! Let's partner together and get this resolved once and for all. Have you tried the steps that SoccerRef12 gave? Thanks SoccerRef12. Also, check to ensure that there isn't any device driver conflicts or anti-virus software that may be blocking the connection. Once you have checked these areas, please reply with your findings.

Thank you...

ArnettH_VZW

Follow us on Twitter @VZWSupport

flowergardener

Okay....I tried a third cable (motorola brand) and it worked......so the moto is....keep trying cables to see if one works. Thanks everyone for your help