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Ringback tones

Trying to get my ringback tone to work properly. I've logged into My Verizon account and set the default ringtone as the ringback I want. The ringback works successfully when I'm called from other cell phones. It does not work when someone from a landline is calling. Is there anything on my end I need to do or is on Verizon's end?

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Verizon_Support

Hi AMay7494,

I apologize you're having issues with your ringback tones. Have you ever assigned a ringback tone for that landline number through another means such as an app?

Thank you,

EdW_VZW

VZW Support

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Thank you!

EdW_VZW

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AMay7494

We have not assigned ringback tones to any specific numbers. Just globally. This occurs from an landline.

Verizon_Support

AMay7494 Thanks for the details. We recommend trying to set the landline number specifically to the ringback tone and retest.

Sheritah_vzw

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