I can't receive text messages from a specific person

railenemarie16

So my aunt has verizon. She has an iPhone. And I have the note 3.  Every time she texts me it says not delivered and I can't receive text messages from her. I don't have her blocked and this only happens between me and her. I can text all other contacts just fine. Please help.

Verizon_Support

Hello railenemarie16, let's solve this mystery together! Have you tried deleting your contact from her device and then re-adding? Also, have her send you a message manually instead of from the saved contact. Did you have an iPhone previously before the Note 3 and used iMessage? Keep us posted!



WiltonA_VZW

VZW Support

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