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Verizon Samsung Galaxy S4 4.4 Update (KitKat)

I am re-creating this thread because the old one: Verizon Galaxy S4 4.4 Update (KitKat) is locked.

Every other U.S. carrier has had KitKat 4.4 for over a month on the Galaxy S4 except verizon! On top of that, Verizon is dancing around saying that the new S5 is better than the S4 because it has KitKat: Samsung Galaxy S 5: How Does It Compare to the S 4?

So where is the update, and when do we get it?

Comments

rodl

Our great company in its infinite wisdom has decide that we do not deserve the update.....yet. We need to wait until the next update 4.5 has be released by Samsung. you know they are doing all that really important pre-release testing. Obviously Verizon is trying to optimise their profit by hiring sub par technicians. That is why it takes sooo long for them to do their testing or is it. Verizon will lock this thread also, customer service stinks a High Fart with this company!

GSharpe78

Verizon is gambling that the S5 pre sales will make up for any S4 disgruntled customers that they lose. They may have made a terrible miscalculation on how viral this slap in their customers face this will end up being

rodl

I have been with Verizon since they bought out Altell somewhere around 2000 or so. But if it were not for the high cost of leaving them, I would just suffer the lack of coverage from AT&T or Sprint. I have 3 lines with this company and it seems that they don't really care if they keep customers or not. It is soooo frustrating! They are suppose to be the NUMBER 1 carrier

ExpressedGrief

If I offered to go over and help my dad fix his fence after I got the supplies from Home Depot then:

Waited three months

Advertised my services to fix fences for other people in the paper

Fixed Neighbors fences next door to my dad and around the neighborhood

Then told him I was just trying to get better so the quality of his fence would be better

HE WOULD SLAY ME!!!

Verizon, this is, for the most part, what you have done. Offered to improve our phones, stammered around long after Samsung gave you the materials you needed, gave the update to other phones (in the neighborhood), let other businesses show you up on their products and services to their customers needs and then told us you were working on the update to make sure it was bug free. The end result:

We still don't have the fence...

Only you stepped up the game:

"Hey Dad! Look at the neighbors yard I'm going to build a fence for. It will have more gates, thicker posts, better hinges and security cameras - all the things you don't have!!"

Verizon, you are walking in very dangerous territory announcing a new phone and comparing it to customers existing phones after you have repeatedly told us you were going to give us the update.

gpeterden

Here is what Samsung site has. Depressing that Verizon isn't on the list.

When will my device receive the latest KitKat 4.4 software update? : Cell Phones | Samsung

lando13

You guys should sign the #GiveUsKitKat petition here by replying:

Petition for KitKat on S4, Note 3, LG G2 (4.4 update)

LovelyLynn

I'm with you. I want my phone to be as up to date as it can be. I'm sure Verizon wants people to buy or upgrade to the Galaxy S5 but we are not stupid people. The S5 has nothing new for me to upgrade to and I'm happy with my S4. Verizon, you want me to stay a happy customer, let me update me phone please.

Klue

I'm happy with my S4 also, as it is working incredibly well. There is nothing in KK that intices me to want the OS updated. If I had a choice I would not to update and would leave it at 4.3 until I decide to get a new phone. I know at some point the update will force itself on the phone possibly wrecking some functions. It already has to other phones.

bearone21

it's stuff like your new petition that caused your old thread to be locked.

so what if other carriers have 4.4, join 'em but quit whinin'.

ExpressedGrief

So, based on that logic:

You buy a car and they say, "We will be happy to install the personalized/custom mats, just come back tomorrow."

You come back and they don't have the mats, then you keep checking for three months and they still don't have your mats - then you see everyone that has the same car and they are getting their mats at different dealerships, you should:

A) Not say anything

Get another car from another dealership (even though you still owe money on your current car)

That makes sense, I guess. I guess everyone shouldn't whine - just "act" like they never told us they would ever give us the update.

beavis5706

Brand new Verizon customer here. Bought an S4 with cash money, no contract. Not happy here with Verizon dragging their feet over 4.4.2 KitKat update.

If I were on ANY OTHER carrier I would have KitKat on my S4.

When it is time to upgrade to a new phone I will not be re-upping with Verizon. Extremely poor customer service.

Klue

(B) People do it all the time. Buying another car when you still owe on your current car. It's called a trade in.
So with your choice sell your current device, use it to pay your ETF and move on to the carrier of your choice.

Now you have your new device, you are happy to be rid of Verizion, not whining anymore (well not yet, just wait abit) then you can start your whining again.

beavis5706

Speak with your $$ people. If you are as unhappy as I am over Verizon not releasing KitKat then don't sign up again when your contract is up. There are 3 other major carriers. Give them your business instead of Verizon. When someone asks your opinion of Verizon then bring up this gem.

I see other people complaining over Verizon yet they are repeat customers. If you have been screwed over by Verizon in this fashion before then why are you returning to them. All I can think here is "Thank you sir may I have another?".

I am a brand new Verizon customer for only 3 weeks so I can honestly say I didn't know Verizon treated customers like this. I will not be returning however. I am going to speak with my $$. This is the only way companies like this will listen...when we as customers affect Verizon's stock market value and Verizon's stock holders take notice. Then and only then will Verizon listen to us.

n3xusfan

Here is my signature for the petition. I'm using a g2 and it is most definitely bs on Verizon's part. G2 on ALL other carriers and even different countries have had there devices updated to latest 4.4.2 Except good ole big red.... At&t just updated again for a bug fix. So two updates faster then vzw. I feel for all g3, g4, note3 and fellow g2 users. Just because they want to market the g5 that runs KitKat as only device on Vzw that has it. WOW!!! Don't even try to blame it on Samsung or LG cause we all know who. This will be my last contract for sure with vzw. I went through this with my last device Galaxy Nexus and its a nexus for a reason but vzw killed that pretty quick. Nexus devices still available on other carriers except 1? Yea good job on that also. Google puts updates out for reasons, not just features but bug fixes and security patches. Good to know you stand behind your customers safety

UAVPilot1

Why did Verizon lock the old discussion? Did they send you an email or something telling you it was locked?

beavis5706

I Don't know anything about that forum

kosmondson

Of course Verizon won't answer the question because communicating to their customers is foreign to them. They won't listen to the consensus because they don't care. They want to add a lot of bloatware because they want to have control over an operating system that was already proven to be bug free. Of course Verizon won't read the posts from their already angry customers because they see through all the propaganda and bull s*** that if you want the new OS you must buy the new phone that has the Kit Kat 4.4 already on it. I will tell you now, I have no plans to buy the new phone because the one I bought last year works perfectly fine and is perfectly capable of receiving the upgrade. Surely Verizon can do much better...

japetty

Use Swappa.com to sell your past phone. I have sold 3 recently and all sold within 2 weeks. Best place to sell phones and I have often purchased phones there which you could not even tell had been used. I used them a few days / weeks figured out I did not really like the phone and resold it.

cjmauney0511

So here's a classic case of "be careful what you wish for." I finally received the OTA update for my S4 this morning and decided to begin the install during my commute into work. The update appears to have installed, but now I have the message "Unfortunately, the process android.process.acore has stopped."....The update has effectively turned my phone into a paperweight. I can't even put in my password to unlock my home screen without having to accept the error message 5-6 times. I took my phone into a local Verizon store, but as usual, the person I spoke with was useless, rude and unapologetic; his best advice was to wipe the phone and start over. I'll stop there because my feelings towards Verizon's terrible customer service practices are neither here nor there. I just wanted to get the message out that if you receive the update and choose to install, you may be in for an unexpected surprise.

japetty

Thanks for your message "cjmauney0511" Have you been able to get past the error message? If you can may to a hard factory software reset. You did not state if you ever got past the error message. Sorry to hear about the way you were treated by VZW at their store. I experienced that 2 times and I never frequent those stores anymore. Sure do hope you are able to get your phone back into service.

cjmauney0511

Hi japetty. I was finally able to get past the error by doing a hard factory reset. It wasn't something that I wanted to do, but it did correct the problem. As a note, I found some advice on a few android forums from other users who had experienced similar problems. Most had commented that by navigating the following path:

SETTINGS>>MORE (top right of the screen)>>APPLICATIONS MANAGER>>(scroll over to) ALL>>CONTACTS STORAGE

and selecting "CLEAR DATA", the error would go away. This did work momentarily but the error returned. However, what appeared to happen in my case was that all of the applications were listed twice; almost as though the update installed new versions of applications without removing the old file which is what I think caused my error to return. Thought I would share that tip as an alternative to try first before completely wiping the phone.

japetty

Really glad you were able to get your phone back and be able to keep your original phone and not have to get one of the VZW refurbished phones. Thanks for letting us know how you were able to do it. Good advice.

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