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S3 won't charge after Kit Kat update

After receiving the Kit Kat update this week I'm having difficulty charging the battery. I have 8 chargers, 2 OEM Samsung with OEM cables that came with both my wife's and my S3. None would charge the phone unless you turn it off, pull battery, replace battery, and don't turn back on until finished charging. I went to Verizon service center and they sent it back for replacement. Received replacement S3 today. I transferred SIM and SD card from old phone, booted, and get it up and running. It was charging just fine. I then installed the Kit Kat update and it's now having the exact same problem as my original phone. Any suggestions how to remedy this problem? I'm traveling for work leaving Sunday and I have to have a working phone for the trip.

Comments

Verizon_Support

DaBBQJudge,

We want to make sure that you have a working phone when you travel. When you had the phone replaced was the battery replaced as well? If not, we suggest that we replace the battery. Please keep us posted.

Safe Travels,

RobinD_VZWSupport

Follow us on twitter @VZWSupport

DaBBQJudge

Support,

No, the replacement phone did not come with a replacement battery. It was phone only minus back, battery, SIM, and SD card. Should I return to the local Verizon service center today to request a replacement or will I need to purchase one? I'm going there anyway to get a new SIM so I can use the ISIS payment app anyway.

Verizon_Support

DaBBQJudge,

I suggest that we replace the battery on the phone. Especially, if you are having problems with the charging. Also, what a great question. Yes they will be able to replace your SIM card for ISIS.

RobinD_VZW

Follow us on twitter @VZWSupport

DaBBQJudge

replaced battery still same problems.I believe its a software problem with the KitKat upgrade. here are the facts. I have 8 chargers. All eight worked with both my phone and my wifes phone both galaxy s3.I received KitKat update first.immediately after the update I experienced charging problem intermittently with all Chargers.Verizon replaced my phone with another galaxy s3. That phone with my same battery charged perfectly with all 8 Chargers.that replacement phone then received the KitKat update immediately began experiencing the same charging issues as my original phone. my wife's phone at the same time continued to charge with no issues with all of our chargers.my wife's phone then received the KitKat update and immediately began experiencing the exact same charging issues that I am experiencing.in the meantime I had received a warranty replacement phone another galaxy s3 from Verizon. The charging problem was resolved however it was running on jelly bean and jelly bean it worked with all 8 of my Chargers without issue. The replacement phone then receive the KitKat update once again it immediately began having the same charging issues. Verizon suggested i replace my battery which I did at my expense. No change, problem still exists.

Summary:

3 galaxy s3 phones charged with no problems on jelly bean and immediately began experiencing problems after kit Kat update. 2 of the chargers are one s3 chargers and 1 is oem galaxy tab charger.

What should I do next? This is a MAJOR problem. My wife takes call for cardiac surgery and I travel for work (leaving tomorrow for the week) do we need our phones to charge and work!

Mortifico

Having the same problem here. Started immediately after the update...Please take a hint...It's the update that caused the problem!

Verizon_Support

Mortifico,

We only want to help get your device working again so you can love it like you used to! Have you ever tried a Rapidly Charging Charger with your phone after the issue started? I suggest trying that out and seeing if it'll do the trick!

SarahO_VZW

Follow us on Twitter @VZWSupport

lordofthejellies

I am having the same issue, my phone was charging while doing the update and when it completed and booted up there was a red X on the battery icon. I unplugged the cable and replugged it and now the phone will not charge at all. The update broke my phone.

BruceJ

I was having same prob. I updated all my apps and "it appears" resolved

dmtml

I'm having the same issue. Before the kit Kat update, all of my home chargers, as well as 4 separate usb ports in my vehicle all charged the phone fine. After the update, one of my home chargers won't charge (red x on battery icon) and only one of the 4 USB ports in my car will charge the phone. 2 of them show a red x, and the other doesn't report anything!

This is not a phone or battery issue Verizon, it is a software problem.

TGlenn2

I'm having the same issue.

We have 3 Samsung S3 phones in our house and 2 of them had the update pushed to them today.

After the update neither phone would charge when connected to some of the charging cables in the house.

The third phone that didn't get the update charges just fine with the same cord.

THE PROBLEM IS THE UPDATE NOT THE PHONES.

B33

Are you using a Samsung OEM charger like the one that usually came with phone to charge it?

mattmilw

I updated to 4.4.2 yesterday, and the first thing I checked was if it would charge ok. Plugged in the charger and got the "dreaded" red X. Thinking it's not charging. I tried other chargers and cables, but still got the red X. Then, I noticed after the screen went to sleep, the red charging light came on. Well, maybe it is charging. I turned on the battery percentage, and noted the number. I checked it a few minutes later and it had increased. So, it is charging. I left it alone for a while, and the red light eventually turned green, and it said 100%.

For what it's worth, when I plug it into my PC, I get the charging symbol, not the Red X.

Bottom line, I don't think I have a charging issue, it's just different. The battery life after the update appears quite good. I'll see how the next charge goes.

AmandaLStrasser

My husband is having the same problem. Mine seems to be charging slower, but his won't charge at all on any of our chargers. Same as OP, we only started having these issues after the KitKat update.

B33

I would suggest not charging from a PC it's always better to charge with the charger that came with the phone as it's Designed to put out the correct Voltage for the Device..

AmandaLStrasser

We do not charge using the computer, though that was tried as well.

We always use the chargers that came with the device, and one has stopped working completely for both of us (which I don't get, for such an expensive device, why pair it with a crap charger?)

Either way, his phone refuses to charge on ANY....I repeat,,, ANY charger we have tried. Including the charger it came with. We have owned these phones for 1 year now, and the day the KitKat update was released, the phone would not charge any longer. It is an issue with KitKat.

B33

That's good as Customers have in the past and have had real headaches with there phones using that method of charging) And as on going problem you'd think that Samsung would get on top of this issue and Correct my hope is that they will.. I've see Kit Kat issues as well I bought a new Droid Maxx have seen it run really well before updating it too Kit Kat and after the update it ran so poorly I had to return it and get another one) This current Droid Max I'm using still has Jelly Bean on it and it is running Fine although it pesters me to do the update I push it another 20 some hours and do the process again to keep it as it is.. I will do this till I see the issues go away with Kit Kat..

Hang in there Hopefully things will get Better :smileyhappy: b33

luixgui

I am having the same issue. Tried with 3 different batteries that I know are charged because they were charged on wall chargers. And nothing.

I went to the store and no luck. The "great" solution was to buy a new phone at retail price.

T-803NE

I've found that the following steps are a good work-around.

1. Turn the phone off.

2. Let the phone begin charging.

3. Power the phone back on.

4. Don't disconnect the cable until the phone is fully charged.

It's annoying to have to reboot the phone, but for me this is proving to get me to 100% charge, and not have to buy all new chargers.

TGlenn2

My kitchen has outlets with USB ports as well. It will not charge with these built in ports.

wifeofty

HAVING THE EXACT SAME ISSUES!!! AND SO IS MY HUSBAND!! VERIZON YOU NEED TO FIX THIS OR YOUR GONNA HAVE A LOT OF GOOD PAYING CUSTOMERS REALLY *****!!!!!!!

<<Edited by Moderator to remove profanity>>

LaurenRuhumbika

I am having the same problem. I even went and bought two new batteries. My phone wouldn't charge at all after the update. Finally I started using my mom's Iphone charger port and it started charging. I even went and bought an OEM Samsung charger and it gets the dreaded X. Verizon please fix this. It is obviously a software issue since all of us are struggling with the same issue. It shouldn't be our responsibility to go out and buy new equipment for a phone that was working perfectly well before the update. Get it together.

uhlaya

I'm having this problem too. It charges slowly, if at all. And goes from a full charge to dead in minutes. This started as soon as the update download finished. Took it to the Verizon store and she gave me a number so I can use my insurance to get a new device. There is NOWAY i will be spending my money to fix this problem unless it is to sign a new contract with a better phone company.

oodelally3

Duplicate post, please see: Battery/Charging problems (Samsung Galaxy S3) after KitKat update

Message was edited by: Admin Moderator

DaBBQJudge

I just wanted to give an update. This issue is still not resolved with my S3 or my wife's S3. We have managed to find a couple of charges that will work 100% of the time but now we have to move them around the house and carry them with us. Previously I had a charger in all the key locations (work, bedroom, car, home office, kitchen, etc) so I never had to worry with forgetting my charger. Now that most of these charges won't work with Kitkat I have to drag them around with me all the time. I have found that all of the chargers will work if you pull the battery, re-install battery, connect charger, and don't turn the phone back on until fully charged. From my experiences with three different S3's and the experiences of all the other users in this conversation, and I booted in safe mode and the problem remained, I think it's safe to conclude that the kitkat update is what's causing the problem. I really hope Verizon has recognized this as an issue and has a team working on a solution that will get pushed out quickly.

fakin987

I was having similar issues with charging and especially battery life. I've since resolved them by identifying the power consuming culprits.

1. Go to Settings > Battery (in the System Manager group of the More tab)

2. Here you will see the percentage of your battery that apps and processes have used since your last full charge in descending order.

For me, I noticed that the Avast and Accuweather apps were consuming a disproportionate amount of my battery. After deleting the two apps, my battery life seems to be back to normal. Before I figured out the battery drain issue, I had already purchased the Anker Aster 3E 10000mAh External Battery, which I was immediately impressed by as it charges my phone very fast and can be charged itself while also charging your phone. Supposedly one charge on the Aster 3E can recharge a GS3 4-5 times, so this definitely solves my charging issue. Plus, since it's universally compatible, I can use it on any mobile device now and (presumably) forever.

Hope this helps.

webchaser22

I'm having the same issue with my S3. I'm traveling and can't charge the phone. I have extra batteries and chargers and nothing works. I had to buy a disposible phone to finish my trip

iamrobnoxious

This is happening to me as well. I get the red X and it still charges, but a lot slower that it did before ... too slow. I now have to put the phone in airplane mode to charge it. This is with all chargers. The phone's reception is crappy now as well. Runs hot. And the battery dies too quickly.

When will there be a fix for this?

Rob

bmarlin1

I miss the old days where you rarely got phone updates and your phone just worked for years. Now it feels like with each upgrade they make older phones so problematic that you are forced to upgrade. My droidx was great out of the package and so was my Galaxy S3. Then with each update I have more problems than solutions.

Since my phone went to KitKat half of my chargers work occasionally or not at all with only one that works in my car which sucks because I am on the road a lot. Really debating on going back to the iPhone these days where I can control if my phone updates or not. I can also control when I want to download the update to the phone.

What is driving me crazy is sometimes my phone charges just fine and others I wake up and have a dead phone. I have to keep my phone on the charger all the time just because I don't know if on my ride home my phone won't charge today.

WaitingForMyContractT

Same thing here - since this update my phone went from a perfectly functioning phone with a perfectly functioning battery to piece of ****. I got the typical Verizon tag line of "we are not responsible for the Samsung update, we only provide the towers" and then was told to restore my phone to factory. I restored the phone and the only thing that did for me was make me lose all my pictures. From the constant battery drain to the constant freezing up - this phone is basically trash now. My contract end date of 9/28/14 can't come soon enough! Been with Verizon for so many years now and just feel like all they do is kick you. Over it...

TwnMom76

I am having the same issue. Tried with multiple chargers. Tried with multiple cords. Tried multiple power sources. Replaced the battery. Same issue. Red X and does not charge. This seems to be a defect in the software or charging system.

bmarlin1

So far I have found it seems to be an issue with the base charger not the cable. The cable I have at my work desk will sometimes give me a red x. If I plug in with the screen off it will charge but if I bump the cable the wrong way will go to red X. Other times I have had to power down the phone then power back up with the cable plugged in before it will charge correctly. Also charged in safe mode seems to be another avenue. This morning I was at 100% and just on my hour drive to work listening to my audible book drained my phone down to 6% which is a new issue.

As for moving to another carrier that won't do you any good these problems occur at AT&T as well. Sprint and T-Mobile don't seem to have a lot of issues but they don't have enough customers to make the noise that AT&T and Verizon have.

I just wish there was a way to get rid of this update completely. So ready to back to my old flip phone that was just a phone and never got updated!!

Sourkraut22

Duplicate content, see: Re: SIII won't charge since KitKat update!

Message was edited by: Admin Moderator

wheelermm

Same here. 1amp charger gives lightening bolt inside battery icon. 750mA charger gives red x inside battery icon.

wheelermm

My S3 still charges when connected to a charger that gives a red x icon, it just charges more slowly.

Gkelloway

I'm having the same probem with my phone not charging after the update. I have multiple chargers and now only about half still work. The chargers worked without a problem previously to the KitKat update. This issue of not charging is not only experienced on my Galaxy S3, my Galaxy Tab 3 is havimg the same problem. This problem is extremely aggravating since the devices do not hold a charger for more than 10 hours.

AKers34

I have the same issue.

My phone would either non charge over night, or suddenly drop charge from 90%, 5 minutes later, 30%.

I get the red X often when trying to charge.

I took it into a Verizon store and they said to get a new battery (which they don't even sell).

I bought an official Samsung battery off Amazon. SAME ISSUES STILL!!!

Verizon: Please fix ASAP!!!

firehawk8482

Mine does the same thing. It also starting to say my memory card was removed and reloads it. I also can't record any videos anymore. my upgrade isn't until December 22. I know its not my battery, something is wrong with the phone.

Verizon_Support

Hello firehawk8482!

I don't want you having any issues with your Galaxy s3! I'm glad that your memory card re-loads the data, but I would still recommend backing up your data to a PC, to be sure nothing is lost.

You also mentioned you cannot record videos anymore. Can you take pictures? Please go to menu/settings/applications/application manager/camera. Once there, please clear cache and clear data. Then, give your camera a try again and keep me posted!

Thanks!

ChristinaB_VZW

VZW Support

Follow us on Twitter @VZWSupport

susanpmi

I am having the same issue. Crazy irregularities in behavior of the phone when I try to charge it. Battery drain issue is prohibitive. I cannot begin to tell you how many lifestyle issues this has caused for me since upgrading to Kit Kat. Please reassure us that this issue is receiving attention. All of the current suggestions being given by Verizon do nothing to correct an intolerable situation.

Verizon_Support

Thank you for reaching out to us, susanpmi. We definitely want to make sure that you're phone is working in tiptop shape. Have you tried wiping the cache partition? Follow these steps up until the part where it asks you to perform a factory reset, and choose cache partition. Once done, reset/reboot your phone from the menu. This can help resolve a lot of these issues. http://vz.to/UNmvKf

NicandroN_VZW

Follow us on twitter @VZWSupport

bmarlin1

I contacted Samsung, they told me they are not aware of any issues with Kit Kat and the Galaxy S3. We walked through all the same steps that I have seen everywhere else. Is the battery, what cable are you using, what apps did you install, did you wipe the cache. All the while I try to explain this was not an issue until the latest OS update. The moment my phone rebooted from the OS update it turned into a $500 piece of garbage. They then informed me I should do a factory reset, which I asked would that take me back to the original OS. The answer is no and no guarantee this will fix the issue. I would unhappily do a factory reset if that guaranteed to resolve my issue but I hate to lose my game data and other stuff that does not get backed up.

Had another lovely phone episode this morning, woke to my phone charging all night showing the standard charge black lightning bolt but its only at %60. Checked my email and then got in the shower when I got out the red light was flashing the phone is at %7 now. So I have been trying to keep it plugged in all day and I am at about %50 so far.

alboogie79

I've been having the same issue after the Kit Kat Update and all of my chargers are OEM. I need a fix.

bmarlin1

So far I have been able to manage this issue a little but going forward I won't upgrade to another Samsung product due to the lack of attention they have given this issue.

Steps to help with this issue:

I have found that trying different cables with different base blocks resolve some of the issues. At work I have the white Music Power power block that came with one of my ipods. This is the most finicky base charger and only works with a few cables I have. The same is true with my USB charger in my vehicle that I have to use a specific cable. They like my LG cable but don't like my original Samsung cable or my original Droid X cable. So try different combinations between cables and block chargers. The black blocks that came with my droid x and Samsung S3 seem to work with all the cables most of the time.

I also installed Battery Doctor and Start up manager apps. This has really helped the issue with Apps running wild that I never opened to start with. On a new boot up I have about 10 apps that run in the background. Between these 2 tools I have been able to extend my battery life.

JohnnieVan

I have been having an issue with my phone charging lately. I have used the original cable that came with my S3 as well as another and they both have the same problems. One when it is plugged in charging it will beep that the battery is low and to plug in a charger when it is plugged in charging. Another is slow charging or not charging at all when plugged in. I have my phone plugged in right now and in safe mode and the battery percentage has actually gone down. I also have wiped the cache and that hasn't helped either. I am not sure if it is an issue with the connection port on the phone or what but it is very frustrating to have to keep my phone on the charger all day just so I can get my calls.

Verizon_Support

JohnnieVan,

Making sure your device can keep a good charge throughout the day is important and we are here to help take a closer look at this concern.

Since multiple chargers have been tested, it is possible that this may be a device charging port issue. Does the device have any physical/liquid damage? Is the device still covered under warranty?

EfrainM_VZW

Follow us on Twitter @VZWSupport

JohnnieVan

It is possible, I have never dropped in it water so liquid damage isn't the issue. I did drop it once off my lap it landed face down and caused a crack across the screen but it worked fine after that happened so I don't think that is the cause either. The device is not under warranty as I got it April of 2013. I shined a flashlight in the charging port area and I didn't see any visible damage to the port itself either.

prncsskcd

It's frustrating that you keep suggesting it is hardware problems or damage to the phone when everyone keeps saying their chargers worked just fine before the update. It's the update, even I can see that. This is extremely frustrating and exemplifies what seems to be the Verizon business model of just not caring about it's customers concerns in the least. As soon as I can switch from Verizon I plan to. For the amount of money I pay every month decent customer service should be a given, not something to beg for.

T-803NE

I agree. Why the "oh we have had no reports that the Kit Kat update is causing problems" spiel? It's obvious even to the less-than-technically savvy that there's a problem with the way Kit Kat handles power. I don't expect a fix two seconds after reporting and issue, but at the very least an acknowledgment that there's a problem and you're working on it would be nice. I'm finally going to cave and leave Verizon next month if this doesn't improve. I really don't care about having to pay the ETF either. I'm sick of being lied to.

Verizon_Support

We certainly don't want to see you frustrated or wanting to leave, prncsskcd. There are many factors that can contribute to charging difficulties, and we want to ensure we've covered all the bases. The KitKat software update did cause the devive to display a red X over the battery icon while using any charger with an output less than 1amp. I encourage you to bring your phone as well as the charger into a Verizon Wireless corporate store http://bit.ly/3SdsA for a hands-on evaluation to ensure the OEM charger you are using is providing the proper charge to your device and explore the options for resolving the trouble.

JenniferH_VZW

Follow us on Twitter www.twitter.com/vzwsupport

JohnnieVan

Is there nothing else that VZW Customer Support plans on doing with my concerns? They suggested it might be damage to the charging port on the phone but no other information or possible fixes. As for driving to Verizon Wireless corporate store, as it has been suggested to others isn't an option for me as I live 2 hours away from the nearest one. Any more help would be greatly appreciated.

Verizon_Support

I can understand that driving to a store is not convenient for everyone, JohnnieVan. If you have any thought that it might be damage to the charging port, this guide may help: http://vz.to/1pCLptZ. Also, are you using the original manufacturer's charger that came with the phone? Are you getting any specific error on your device?

JenniferH_VZW

Follow us on Twitter www.twitter.com/vzwsupport

HeatherY9

Last night my battery died and now it will not charge....like at all. Wall chargers, factory charger, USB....NOTHING. Co-Worker plugged in his phone on my charger and it works so I KNOW it's not my charger. I had been having issues with charging my S3 but I thought it was my charger. I was wrong. ALSO..............Last week my phone decided to reset itself and go back to factory settings. I lost EVERYTHING. I loved this phone when I got it, I seriously want to throw it out the window now!

Verizon_Support

Oh my goodness, HeatherY9. We want to get you loving your device again. It looks as if you've already tried the steps I would be suggesting if your phone is not powering on, so I have sent you a follow request here in the forum. Please access https://community.verizonwireless.com/actions to accept my request and follow me https://community.verizonwireless.com/people/jenniferh_vzw back so you can send me a private message https://community.verizonwireless.com/docs/DOC-1613 so we can get started looking into options.

JenniferH_VZW

Follow us on Twitter www.twitter.com/vzwsupport

bmarlin1

I had my phone do that and found a piece of crud stuck inside the charging port. Check that area and make sure there is not lint or some type of debris. If there is turn the phone off, remove the battery, then see if you can get it out. I used a small needle to remove the crud blocking my port. Hope this helps

HeatherY9

I just checked, there wasn't any debris. Thank You for your help!! :smileyhappy:

rislandgirl

I am also having the same charging problems with my Samsung galaxy s3. Went to the Verizon store and they told me it was the battery. Purchased a new battery but same problem. Reading thru these posts its obvious the kit Kat update is causing these problems. Why isn't Verizon doing anything to resolve this problem. A friend has sprint had the same problem went to their store and they knew exactly what to do to fix it why can't Verizon do the same?

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