SG S4: Persistent red screen with Verizon logo

nicksr

SG S4: Have persistent solid red screen with Verizon logo. Can't get home screen. Tried reboots, battery pulls, repeated cache clear in recovery mode, factory data resets in recovery mode. Think it is unwanted start of KitKat upgrade that won't complete..What can I do?

Verizon_Support

Hello nicksr. That is definitely odd, and not normal. Thank you for attempting all these troubleshooting steps. If none of these were successful in recovering your phone/completing the OS update, we may need to replace your device. I have sent a Follow request to you. Simply Follow me back, and send me a DM to help assist.



Thank you nicksr.



NicandroN_VZW



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