Why am I not getting notifications when I have voice mail?

First, I have had my Note II for 6-8 months. Since installing Android 4.3 (may or may not have anything to do with the problem, but did not notice it before),

I have had Visual Voicemail not register any messages. Each time after POWER OFF/ON, the application restarted (I guess), and I was then showing

several voicemails available. Often the oldest was 2-8 days.

Looking at NOTIFICATIONS, it appears the app failed to connect to my voicemail box. Is there a newer verson of Visual Voicemail from VZion; has anyone else noticed this problem? I have missed several important messages as I just this morning at 2:30am realized this must be what is happening.

Any help would be appreciated.

PS. Since this is a purchased product from Verizon, is there a way to check for a newer version or just do a reload of the current version?

Accepted answers

halstrider

Problem solved, I think. Should have looked harder b/f posting, but am new to this blog. Called my voice mail *86, checked and my 'report voice mails' or what ever the option description is for (#4),

it was OFF. Turned it ON.

All comments

halstrider

Problem solved, I think. Should have looked harder b/f posting, but am new to this blog. Called my voice mail *86, checked and my 'report voice mails' or what ever the option description is for (#4),

it was OFF. Turned it ON.

Verizon_Support

I'm glad to hear you were able to turn your notification settings to "on" in the voicemail prompts halstrider. Are things back to normal now with your voicemail?

JonathanK_VZW

VZW Support

Follow Us on Twitter@VZWSupport

halstrider

Yes, things are great. The Note II is a great phone; several people went out and bought one after

seeing mine. Brother upgraded to a Note III with Verizon.. Now I'm jealous. Thank you for following

up on this issue.

thanks