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MMS messages going into limbo?

Hey folks -

I am the chief at a volunteer fire department in Alabama. We recently just purchased software that will send audio of our page-out events to the members cells via MMS.

In testing this it has been working fine, until today, and now apparently no messages I send either programmatically, via the department's gmail account, or my charter email account are reaching cells. I have been using my iPhone 5 for testing, as well as my deputies Galaxy S4, with similar results.

I am using the format of xxxyyyzzzz@vzwpix.com for the destination addresses for the emails. Everything on my end indicates test emails went (no bounces/rejects) through.

Any ideas??

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Verizon_Support

Hello Firemedic501,

I appreciate you reaching out! I love what you're doing for community members with the event page now lets ensure everything is up and running.

What software are you using? How many members are there? Have you tried sending out few messages? Possibly sending them in batches instead of all at once.

YosefT_VZW

Follow us on Twitter @VZWSupport

Firemedic501

Hey, thanks for getting back with me Yosef!

We are using software called SafAlert. We have about 40 members, and the software batches the outbound messages in blocks of 10 for a given call. So one call = 4 batches of 10 emails each.

The call I reference happened 2-3 days ago, we have one member on another carrier, and his made it thru then, but so far as I know, none of the VZW texts made it thru that day for that call.

I guess I was wondering if there was some sort of outage in the MMS system? I never recieved any bounce messages back from the messages, they just went out, and nothing happened.

We have had subsequent calls since then (just a few hours ago as a matter of fact), and it worked fine then.

Thanks!

Jim

Verizon_Support

10-4! Keep us posted if this happens to occur again, Firemedic501. Though it sounds like it may have been isolated to just that one day.

Thank you Firemedic501. Take care, and have a great day.

NicandroN_VZW

Follow us on twitter @VZWSupport

Firemedic501

Hey guys -

Same thing happened again last night. At around 0219 AM on 3/4/2014 CST the system generated outbound emails to mostly verizon numbers (mine included), and it shows they were all emailed. To my knowledge, again none of the VZW subscribers received any message.

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