I Am unable to send or receive MMS/ picture messages,

I had to do a factory reset when i upograded tot he kit kat, i have read that people have done the factory reset and it works for a while and then just comes back and does the same thing.. mine is working for the moment, i downloaded a 3rd party messaging app so for now i dont want to do another factory reset .. thanks though that is something i will keep in mind

jennrules11

I already upgraded to KitKat..I was hoping there was a way to resolve this

issue without resetting device.

Danicori79,

We'll help you get them working again! What make/model phone do you have?

SarahO_VZW

Follow us on Twitter @VZWSupport

cmgarman,

Help has arrived! Picture messaging is an essential feature that is used to share those precious moments in life. Let's make sure you are able to share them at all times.

Is Wi-Fi ON or Off? Are you using the standard text messaging application or one downloaded from a third party? Have you attempted to test this feature out while the device is in safe mode? To placed device in safe mode, follow steps included.

1.) Ensure the device is powered off.

Press and hold the Power button (located on the back) until the options menu appears then release.

Select Power Off.

Select OK.

Allow several seconds for the device to power off.

2.) Press and hold the Volume down button and the Power button.

3.) Release only the Power button when the LG logo appears.

4.) Release the Volume down button when Safe Mode appears on the screen.

EfrainM_VZW

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kmak

I just tried this because I am having the same problem as everyone else here. My phone restarted and nothing else happen... no safe mode, still not receiving or sending picture messages

SkyChimp

I absolutely hate this LG g2. I never had these problems with any BlackBerrys that I've ever owned. Android is a joke. I'm going to go buy 1000 shares a blackberry stock. almost everybody and Europe is using blackberry. We must be crazy using Android here in the United States. I guess it's because we are addicted to video games.. I can't view any of my messages that contain pictures and I am using the standard messaging application that came with this phone. People need to quit reinventing the wheel nobody likes updates. Especially if they cause problems. Just make this work.... or I'm going back to my blackberry.

I have done everything, this is ridiculous I've never had thus many problems, especially with what I pay your guys to have your service I shouldn't be this unhappy and I don't even get unlimited internet anymore really thinking about switching service and posting on every bites I can how dissatisfied I am and I've been a customer for years

And its hilarious the first response I got to this from Verizon was what make and model phone do you have, and the title of the post says LG G2

Or rather it's posted in a LG G2 message board

lgnotworking

I also have the same problems about not receiving pictures or able to send pictures. Just happened very recently (as it appears others have the same timing issue). Tried all the "suggestions" made by Verizon and no success. Any other updates out there?

kmak

I did a factory reboot on my phone 2 days ago it was a pain in my ass to save all my stuff but my picture messaging has been working since... Lets just hope that it continues to work.

murphs90

I am having the same issue (Droid Maxx) since the last update on May 20, 2014.. I was advised by Ruth at vzw to do a wipe cache partition... did not resolve the issue.

Hi kmak,

I apologize for the issue. I have the same device that had the same issue. This is a known issue on the device The way I fixed it is by doing a hard reset on your device. It's been working ever since the reset was done over a month ago. Here's the steps http://vz.to/1jZfEYH.

Thank you!

EdW_VZW

Follow us on twitter @VZWSupport

murphs90, we don't want this to be an issue for you too! Did you disable Wi-Fi on your device in Settings? Make sure that you disable Wi-Fi and try to send a picture message from your device. Additionally, did you download a 3rd party text messaging application to your device? If so, we recommend that you uninstall it in Settings to make sure that the application software isn't causing this issue.

LasinaH_VZW

Follow us on Twitter @VZWSupport

murphs90

I have done everthing as recommended and still no resolution. Yes i turned off the Wif-fi and tried to send apicture message and this still did not work.. but what does work when the pic message is still in sending mode, i can forward the picture without an issue to the same sender. WEIRD!

I decided to disable the motorola messaging and use verizon's messgaing app instead. I downloaded Verizon's app two days ago. So its not the 3rd party app issue.. I admint I like the verizon app much better than motorolas. :smileyhappy:

mmsandov

I recently just got my device switched out a week ago and now the picture messaging is still not resolved! They are sending me...now my 3rd phone. I absolutely HATE this phone! I can't send videos EVER! My picture messaging does not work. I PAY a ton of money every month for 3 lines and continuously have problems! I had an iPhone before and I could do everything! I switched to android in hopes of better pics, apps, and other freedoms that apple does not offer, but I REGRET the switch to the point where I'd like to cancel my verizon account!

I am grandfathered into unlimited messaging and data. I'd hate to leave, but this is a huge inconvenience!! 3 phones and I have to reset all three and save all my data...download everything all over again. Verizon needs to fix this issue. I hardly ever complain....but this is absolutely unacceptable for such a huge corporation.

FYI: I have done 4 hard resets, getting my second replacement phone (making it phone 3). What can I do to become a satisfied customer once again??? This is absolutely unacceptable for all I pay.

ManRod42

Is your data on? Usually nothing will be sent or received unless it is on. Then if you used to have an iPhone and are trying to text other iPhones there is an error with imessage. Apple purposely prevents messages from once uPS but now android users from being sent and received, it was once thought to be a bug but was later revealed to be on purpose.

stef7

I don't think MMS problems under KK are unique to the LG G2. I think others are experiencing it on other devices.

You might want to try a texting alternative like Whatsapp.

HTH

We appreciate all your hard work, mmsandov. The trouble you've described does not affect every LG G2, and I'm confident that the replacement process will produce successful results for you. Please keep us posted on your success. We don't want to see you so unhappy that you consider leaving.

JenniferH_VZW

Follow us on Twitter www.twitter.com/vzwsupport

michael1148

You know most of these people have already been sending pictures through the original G2 messaging program and everything worked fine until 4.4.2 update. Verizon keeps dancing around. This does not help anyone. Please tell us there is a bug in 4.4.2 and if there is a work around tell us if not say you are working on the problem and 4.4.2 will be updated as soon as possible. Please don't make it more frustrating than it already is. Thanks

I just switched to Verizon from another carrier last week.

I am unable to send MMS messages.

Galaxy S4 running Android 4.4.2

I went to my local Verizon Store for help and it worked just fine without the service rep doing anything at all. I left happy ("you fixed it, ha ha ha") but when I got home it didn't work again.

The phone says "Sending MMS" but it grinds away and eventually I get an "unable to send message" notification from the device.

Tried native and 3rd party messaging systems. Tried with WI-FI on and off as well as other suggestions out there on the web. I've spent a lot of time on this.

Please help!

Verizon APN Settings | Verizon 4G APN Settings

Follow up--I am also unable to receive MMS messages! I think it has something to do with the APN settings, but I cannot edit or change it

See

My APN is VZWINTERNET, but the MMSC field says "NOT SET" (not: mms.vtext.com/servlets/mms ) and it seems that it can't be edited.

In this day and age it is not acceptable to have unreliable MMS functionality.

Ann154

Call customer service at 1-800-922-0204 from another phone and ask them to reset the text and picture message feature from their end and to push the update to your SIM card. They will probably ask you to turn off your phone and remove the SIM card for a minute then reassemble and reboot the phone. This will force the SIM card to reconnect to the Verizon Wireless network and update itself.

Thanks @ann154. I was actually on the phone with Customer Support (Advanced Tech Support) at the same time your message came in. They did indeed have to reset something on their end. I think it's working now! :smileyhappy:

maplover

I cannot send picture messages either on my G2. Actually they havent sent since i got it in Feb but i just keep suffering along and trying to get to advanced tech support with no luck. No, i dont have wifi on, Yes i have mobile data on, yes i've taken the SIM card out, waited and reinserted. No, i dont use a 3rd party messaging app. No, i dont load games and keep apps to a minimum. Ive used Verizon since 1997 so i'm sold and i love the G2, best phone ever, but this multimedia messaging glitch has GOT to be fixed. We are all frustrated.

Hi!

I was able to get this resolved~~quite quickly~~once I spoke to the right

person. Call customer service from another phone 1-800-922-0204, choose

tech support, and then ask to speak with someone in advanced tech support.

The fellow I spoke with in Advanced Tech Support had to reset some settings

on his end concerning how the cell towers communicate with my phone. Now it

seems to be working fine!

You are right though... It's a widespread problem--apparently affecting

multiple, multiple hardware, and multiple versions of Android OS's. In this

day and age MMS needs to be reliable. I can't expect my friends to remember

not to send a smiley with a message to me. And we shouldn't have to go

through all this trouble and have everyone call the company individually.

I hope you are able to get this resolved!

On Mon, Jun 9, 2014 at 12:23 PM, maplover <forums@verizonwireless.com>

Let's get those messages flowing again maplover! Are you experiencing these difficulties in more than one area? What happens when you try to send a picture message? Do you see an error? Can you receive picture messages?

JonathanK_VZW

VZWSupport

Follow Us on Twitter@VZWSupport

Chickadee983, I am curious to see how long this fix will last you. Ihave had to factory reset my phone 2 times due to messaging problems .. it will work for a while then I am back to having the same problems .. Good luck.

you would think since we have to log into this forum that verizon would call us and offer a solution.. instead of us having to call them and wait on hold..

2ndJob

It is not a permanent fix. Can not receive MMS or even attach a picture to text a message. This a screen shot of the pop. This is happening on all carriers!

maplover

Jonathan,

I attach a gallery image to a text message, or start in the gallery and

share an image via messaging. When i do this it automatically 'resizes'

image. My G2 is set to 1mb size for capturing images.

Either way the image resizes, attaches and then will not send. The error in

the messaging app is always '*message delivery failed, would you like to

retry now, retry later*? The error in the gallery share is *message exceeds

size limit*.

Nor can I receive any images. This has been constant since February 2014

which is when i got the G2.

No problems with pix messaging prior with the Revolution, or the ENV3 or

ENV.

Tracie

Tracie (Removed)

(Removed)

Removed private info removed as required by the

On Wed, Jun 11, 2014 at 12:46 PM, Verizon Wireless Customer Support <

well here we go again .. not even a week after my 3rd factory reset .. can not send or receive MMS messages.. guess I will just have to find another way to send them until a fix is made.. I wonder if anone who said they were being sent a new phone is having the same problems..

stef7

I use something called Whatsapp with members of my family. It is not a SMS/MMS program, but it works well. I think it costs a nominal fee. It is available on the iPhone.

However, in another thread, someone is claiming that Textra set to be their default texting app is working for them.

Maybe ChompSMS or other texting app might be worth a try.