Droid X Contacts Problem

This problem has to do with Contacts being displayed consistently between the various APS that use them. These all worked fine and as expected until I shut down the phone. The problem started and remains after turning the phone back on. All my contacts were synced from my BlackBerry Tour by a Verizon Wireless technician at the time of the Driod X purchase.

Examples of the problems I having are:

Only a few contacts (mostly the defaults contacts I believe) are displayed when I launch the Contacts app. All Contacts was selected by default, and changing the selection to Favorites or Phone Contacts both came up empty. But when I press the Phone icon to make a call, and touch to display contacts, all my contacts are displayed correctly as Phone Contacts.

The same problem exists attempting to select a Contact to Text. It show my previous contacts that I text with. When I try to bring up my Contacts to text someone else the same few Contacts are displayed and not my Phone Contacts.

Does anyone else have this same problem?

Accepted answers

Mr-D

Well for those of us that are having this problem, I just got my problem, well, not exactly solved but a work around was put in place in my view.

This will take a call to Verizon Wireless Support, and get to the 3rd tier support person (they call them internal).

They will activate the previous phone you had before the droid (mine was the blackberry tour).

Using Backup Assistant your contacts will get uploaded to a Verizon server.

Then he will switch active phone back to the droid, while you login into Verizon Wireless, and go to the home page.

Above the picture of your current phone you will find a contacts link (the support person will walk you through it.)

I had to change the view to list the contacts as opposed to the default view.

Then export the contacts from there in ,csv format and save to your desktop.

Log into GMail, click contacts, browse to the file on your desktop, and GMail will import them rather quickly.

Shortly after that your Droid will be automatically updated (The Droid syncs with Gmail realtime)

I call this a work around because the contacts application will show my contacts when "all contacts" is selected, but the default numbers still when Phone Contacts are selected. But at least my contacts are available to all applications now.

If you have never run backup assistant before that alone can be used. We couldn't get it to sync with my phone that way so we went the Gmail route.

Good luck to you all, and hope this if corrected in the next OS update!

All comments

barcode32

I have the same problem, as I had my contacts list transferred from my old (busted screen) phone to the new Droid X. I can still get to the contacts with the icon for contact search, which I believe is one or two screens to the right of the home screen as a default. I would like to get rid of the contact search icon and just use the contact button, but I am not sure how to merge the two together (or how they would even be separate).

My situation is very similar if not exactly the same. I can find all of my transferred contacts (from my old phone) in contact search, but not in just the contacts (which have all the basic verizon numbers and "me"). I want to put the transferred contacts from the contact search to contacts without having to do everything manually, is this possible?

Iria

I have the same problem. What I noticed is that those contacts that are showing on the device are in my Gmail's My Contacts group.

If you go into All Contacts group in gmail, you can check the ones you want to display on the device and then click "Move to My Contacts." I tried it, that works.

barcode32

Didn't work for me. But my contacts aren't in anywhere (including gmail account because I created a new one with the phone) except searching my contacts. I don't want to search contacts constantly to find people, but rather just go into contacts.

Mr-D

It sounds like Barcode and I are having the same exact problem. I have to believe many others are as well. If you are please speak up so maybe we can the attention of Verizon or the Google OS support. This is a major frustration to say the least!

lib020

Mine did that too. I took it back to Verizon. They tried everything...even resyncing from my old phone. I wound up just having to go in manually and entering my contacts.

ithaibob

I have this same problem. My contacts were transferred over from my old phone and are not being displayed in the contacts tab, only by the contact search option. My daughter's phone, however, is displaying her contacts in the contacts tab as they were unable to transfer them from her old phone so she had to enter them manually. I hope that there will be a way to fix this problem soon.

brxtacy

Im having the same problem, when I go into the dialer and click on contacts I get ALL of my Facebook contacts and their phone numbers whether they are in my phonebook or not. I hadnt even noticed it until my wife was playing with my phone and started asking me who all the "girls" were and why I had their phone numbers lol. The other problem is that I technically dont have a "phonebook", I only have Facebook and Google contacts. And as far as I can tell, I have no way of transferring them without manually entering each of them. I have noticed however, the easiest way of viewing them in the dialer is to go in the contacts on the home screen and mark all your favorites by clicking the stars by their names. Other than that, if I wanna call someone or text, I have to go to the home screen contacts list and view my google contacts.

I sure hope they fix this soon.

GettingPO

I have the Droid X purchasedlast thursday. I am using Corporate sync for contacts, email and calendar. I did the first sync and most evertthing came over except the pictures that I have in Exchange. I tried Touchdown by Nitrodesk. That sync'd worked and download pictures. The Voice Command does not see TouchDown. So i did the copied from touchdown to native contact list. No pictures. I have no other contacts in Gmail or facebook.

Any ideas short of installing each picture one at a time?

Thanks,