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Significantly decreased signal strength

I have a Samsung Galaxy S4, software up-to-date, and am having issues with significantly decreased signal strength. Many times I am getting zero reception at my friend's house and in other areas as well. My reception is fine in my apartment, however, in older buildings it seems to decrease significantly from 4G to 1X. I bought this phone back in August 2013 and have swapped it out twice due to WiFi problems. Even at work when I'm outside (I work in a hospital), my reception is very poor. Is there a fix for this? My fiance has the same problem with his S5. Is this just a Samsung issue or is it a Verizon issue?

Comments

Verizon_Support

BrewersGirl86, thanks for bringing this to our attention. I would love to work with you to figure out what is going on. When you got the replacement devcies were you able to get new sim cards with it? What zip code do you live in? Have you been able to power the device off, pull the battery from the phone and then remove the sim card for about 10-15 seconds, then place it all back together, then re-test. Please keep us posted.

KevinR_VZW

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mrasian

I have the same issue in my old office building. My Samsung S5 has 1x and sometimes no signal whatsoever. I switched from an iPhone 4. Which had solid 3G all over this building.

Verizon_Support

mrasian, we don't want this to be an ongoing issue for you. Service can be challenging indoors. However, let's take a closer look at your device. Have you powered your current phone off/on since having this issue? Are you connected to Wi-Fi when having signal issues. If so, disable Wi-Fi and check your signal again. Keep us posted.

LasinaH_VZW

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mrasian

This is occurs everyday at the office, the middle office on the 3rd floor

of a 3 story building.

I do not connect to Wi-Fi at work, so I depend on my "fast" 4G connection.

I have tried many methods. I have powered off/on my S5 and no change. I

have taken the battery out and sim card out and put it back in. No change

in result. I still get 1x and sometime no service. The closer I get to

the windows to outside...the better the signal. I can't send or receive

text/call or receive voice call.

The antenna on my phone is either bad or is not as good as my old iPhone 4.

Is there anything I can do other than go to the Verizon store to get a new

phone?

Thanks,

On Thu, Aug 7, 2014 at 1:34 PM, Verizon Wireless Customer Support <

poorservice9

If you actually get help from Verizon support on this issue I will be shocked! I have been attempting to for 2 months. Several different Verizon reps say follow me and I will help you. Then nothing.

Its ridiculous! We are going to look at other cell carriers this weekend.

Verizon_Support

That is really odd, poorservice9. Let me try something different. I will send a Direct Message to make sure that goes through.

TamaraH_VZW

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MJames1982

My signal strength has dropped significantly as well. It seems like it has decreased even more so since the last system update that was pushed to my phone. My service used to be better than my husbands, and I was able to get around 3-4 bars in places others were not getting any service. Now I am lucky to get 1 bar in those same places. Same phone. Why the decrease in service. I pay too much per month for service, and I want to be able to use it when and where I want. Why does the bill go up, but the signal go down? hmmm....

Verizon_Support

Hi MJames1982!

I realize the importance of having operable service and I'm here to help! What is your current zip code?Are you experiencing the issue in or outdoors?

AyaniB_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

HoosierBell

I've been having the same issues. Half the time my phone will drop calls when I have signal, then the internet doesn't work right or half the time at all. As much as we all pay for Verizon, you would think the service and signal would be better. Seriously where is all the money we pay going to??

Verizon_Support

I know the importance of getting the service you pay for HoosierBell. When did you start experiencing signal issues? What make and model phone do you have? Are issues with service only when you are indoor or both indoors and outdoors?

Thank You,

MichelleS_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

MJames1982

Both. The signal isn't much better outdoors than inside. No location

change, or address change.

On Mon, Jun 29, 2015 at 1:51 PM, Verizon Wireless Customer Support <

HoosierBell

The signal strength is poor both inside and outside. I have moved recently but not since I got the bill put into my name. I also have the Galaxy S4. I did a system update about 2 months ago and its been pretty much since that, that I have had non-stop issues. The internet can say 4G but it still takes 10 min to load Facebook or Google search, and I am not exagerating. Also Google Play will lauch itself all the time and it will run in the background for hours without me ever knowing which eats at my Data and really irritates me. I don't know if that is an issue of Verizon's or Google Play but it is also annoying and started after the update. Verizon has upped their prices year after year and yet I think the service is getting worse. You have the largest network of people and you have long time customers and yet they get no reward for it.

Verizon_Support

I know how frustrating it can be to experience difficulties with your service and device HoosierBell. Are you accessing third party applications when you notice the Google Play app launch itself? Can you try removing/reinserting the SIM card on your phone and test service. For directions on who to do this click, http://vz.to/1FlSNLW

Thank You,

Verizon_Support

We want to get that signal back to where it was before. It's possible the update didn't load correctly, and we have ways to get that corrected. What make and model phone do you have?

LynnE_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

PrTBrownT

I'm having the same issue since the Lollipop update. Decreased signal and when I go into an area without signal, I can't regain signal until I restart my phone, which is annoying. I didn't have this issue prior to the update.

MJames1982

It does not let me run the update. It tells me my software is up to date.

Becki9688

I have the same problem as well. Poor signal strength and I have the lil white icon that says SIM card not from Verizon, even with a cell signal booster I don't have signal.

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