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Group Message Issues

While using Google Hangouts on my Moto X I do not receive groups messages from certain people. However, I do receive messages from that person in a one to one message. I just recently switched from an iPhone 4 in December 2013 and have been having this issue ever since. I have tried to unregister my number from iMessage and Apple and that seemed to work for all but one person. This is driving me crazy. I love my Moto X but may have to switch back to my old iPhone to fix this problem. Please Help.

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Verizon_Support

Hi twelch1107,

I'd like to assist you with this concern. Are the people you are not able to receive the group messages from using iMessaging? Which OS or mobile app version are you using? If you are running Android 4.4 KitKat®, or higher, follow these steps to turn on SMS. Open the Hangouts app, go to Settings > SMS > and touch SMS Disabled to make Hangouts your primary text messaging app.

Edwin_VZW

Follow us on Twitter @VZWSupport

CLaFarge

Twelch,

It's also possible that you've muted the Hangout conversation or left the Hangout.

Hope this helps.

Chad

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