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Problems Connecting to Wi-Fi

I have same problem with a Samsung Galaxy 4, spent 3+ hours with Verizon today and they say problem is not with phone but that doesn't help me. I would like to use wifi at home and not use data time. I have two home networks and phone doesn't find one of them when scanning.

Did Factory reset and it didn't help. 2nd tier support said call Samsung???

This phone has done this since October of last year(Purchase Date), sometimes it works correctly, especially at the Verizon store.

My Motorola phone and LG phone never had this problem, just since upgrading to S4 last year.

>> Branched from an earlier discussion <<

Comments

Klue

Are you able to see other networks available in your travels? Are you able to connect to WiFi at free hotspots? If you can't then there is probably some hardware issue with the phone. If you can connect elsewhere then you should try changing some frequency and channel settings on your home router.

wlb3890

Yes, I can see other networks during travel. Some work after connecting, some don’t.

Yes, I am able to connect to free hotspots. Some work after connecting, some don’t.

I will try changing router channels and frequencies later today. Is there a recommended channel and frequency

>> Personal information removed to comply with the Verizon Wireless Terms of Service <<

Edited by: Verizon Moderator

Klue

Usually the higher number offered is better. It's best to stay away from "Auto" if it's offered.

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