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Getting ready to terminate

So recently my S3 has decided that it doesn't want to cooperate with me. What I mean is it likes to reset itself, bluetooth works only when it wants to, closes apps down without any error messages, the battery will randomly be zapped of power, not to mention it takes about 4 hours to charge completely. It had gotten to the point where I'm just fed up with it but I can't do early an early upgrade because Verizon introduced that Edge scam. I have had everything done possible to fix it.

Has anyone else experienced these issues?

If these issues can't be fixed I'm done with Verizon entirely.

Comments

Verizon_Support

kingcar10,

We know how important it is to have a reliable phone, we're here to help. We definitely don't want to lose you, we'll get your S3 running smoothly again. I appreciate you taking the steps to resolve this. Have you tried http://vz.to/1j03flS but making sure this is disabled http://vz.to/1eHoicv ? Try running it as new without downloaded content for a few hours as well.

AdaS_VZW

Follow us on Twitter at @VZWSupport

kingcar10

Unfortunately, I have had 2 hard resets done on my phone with no results.

Verizon_Support

kingcar10,

Yikes! A factory reset usually fixes the powercycling and apps closing issues. I do have some additional things we can try to get that working for you. Let's start with the battery. Power the device off. Remove the battery. Inspect for any signs of cracking, swelling or corrosion. Most of the problems you have described can be caused by a bad battery. You can always just replace the battery rather than the entire phone.

If there is no signs of trouble with the battery or you have already tried replacing it we can try the alternate reset. Ensure Automatic restore is disabled prior to a performing a hard (factory) reset. This is located in Settings under Back up and reset. Next, ensure the device is powered off. Simultaneously press and hold the Power button Volume up button Home key until the Samsung logo appears, then release only the Power button. Release the Volume up button and Home key when the recovery screen appears. From the Android system recovery screen, select wipe cache partition. Utilize the Volume Up/Down keys to highlight and the Power button to select. When the processing is complete and you return to the Android system recovery screen, select wipe data/factory reset. Select Yes -- delete all user data. When the processing is complete and you return to the Android system recovery screen again, Select reboot system now. Before adding any accounts test the device to ensure it is functioning properly.

If neither replacing the battery or the hard reset to a clean setup resolves the issue, then we would need to look at your replacement options as that would only leave the hardware as a possible culprit of the problem.

BrianP_VZW

Follow Us on Twitter @VZWSupport

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